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Customer Support Associate

2 weeks ago

Indore Madhya Pradesh, India josequel Full time

Customer support associates are professionals who assist customers with inquiries, complaints, and issues related to products or services offered by a company. Their responsibilities typically include:

- Providing information about products or services, including pricing, availability, and features.
- Resolving customer complaints or issues in a timely and satisfactory manner.
- Escalating complex problems to higher-level support or management when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Following company policies and procedures for customer service.
- Upselling or cross-selling additional products or services to customers when appropriate.
- Continuously improving knowledge of products or services to better assist customers.

Customer support associates play a crucial role in maintaining positive relationships with customers and ensuring their satisfaction with a company's offerings. Effective communication skills, problem-solving abilities, patience, and a customer-centric mindset are essential qualities for this role.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Indore, Madhya Pradesh (required)

Work Location: In person