Customer Support Associate

3 days ago

Indore, India Cenus Consulting Full time

**Job description**

**Job Location** - Indore (M.P.)

**Job Profile** Customer Support Associate

**(Work From Office)**

**Industry** - BPO

**Requirements**:

- Good communication skills
- Comfortable to work in rotational shifts
- Freshers and Experience both can apply
- Undergraduates and graduates both can apply

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

**Salary Offered: 13k-25k per month**

Feel free to contact us for any query
- Cenus Consulting
Ph.:

- +91 9713063938

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9713063934

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