Customer Support Executive

5 days ago

Byculla Mumbai Maharashtra, India Agha Caravan International Full time

**Location: Byculla, Mumbai**

**Experience Required: 2+ Years**

Role & Responsibilities:

- Address and resolve customer complaints, feedback, and concerns with

empathy.
- Provide accurate and complete information about products, services, and

company policies.
- Escalate complex issues to the appropriate department and ensure follow-up for

resolution.
- Maintain customer records and interactions in the CRM system.
- Work collaboratively with sales, operations, and other departments to enhance

the customer experience.
- Monitor customer satisfaction levels and proactively resolve concerns to ensure

customer retention.
- Stay updated on company products, services, and policies to provide the most

accurate information.
- Education: Bachelor’s degree (preferred).

communication expertise.

Skills & Qualities:
○ Excellent written communication with attention to detail.

○ Strong problem-solving and critical-thinking abilities.

○ Customer-centric mindset with empathy and patience.

○ Proficiency in CRM systems and Microsoft Office.

○ Ability to multitask and prioritize effectively in a fast-paced environment.
- Location Requirement: Must be a resident of Mumbai.

Perks & Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Annual Bonus
- Incentives
- Performance Prizes

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Customer support: 2 years (preferred)
- Customer service: 2 years (preferred)
- Inbound voice: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8828873222

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