Front Office Executive

6 days ago

Banjara Hills Hyderabad, India Rainbow Children's Hospital Full time

Business/ Finance

Overseeing of the VC tapes in the lobby and ensure lobby being well presentable.

Preparing and sharing the OPD statistics on daily basis to the respective in charge.

Operations

Provides information about Doctors availability, Consultation time, appointments and booking the time slots for surgical procedures etc.

To greet patient and understand their problems and guiding the patient to respective concerned doctor.

Scheduling the appointments of the doctors and ensure patients go in according to their time slots.

Overseeing the turnaround time of the doctors & managing their appointments accordingly.

Calculating the ideal time of waiting of the patients.

Maintaining the In time and out time of the doctors and managing their leaves.

Maintaining the duty rota of the doctors and arranging the alternative doctors.

Checking on the bills before sending patient into the consultation room.

Explaining patient on the medication procedures and explaining on call medical prescription.

Explaining the services, cost estimations and various packages to the visitors.

Responsible to handle international patients and looking after their services from admission to follow up consultation.

Checking on basic amenities in the consultant room (stationary) and looking after their requirements.

Attend phone calls and provides necessary information/appointments.

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

Addressing the pharmacy requirements and investigations as and when needed.

Be aware of Hospital’s scope of services, emergency protocol, patient rights and responsibilities, doctor’s availability for the day.

Maintaining the OPD patient’s records and front office registers.

People

Coordinating with internal team for gathering necessary information in delivering the services

Guide/ Support a team member/ new joinees in understanding the roles and responsibilities

To attend the training programs organized by the department and contribute/ participate occasionally

Customer

To assist patients in completing appropriate forms accurately.

Coordinating with the all departments for front office operations.

Coordinating Visiting consultants clinic.

Collecting feedback forms from all OP patients

Resolve all problems associated with patient billing if any.

**Salary**: Up to ₹23,088.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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