Receptionist Front Office

2 weeks ago

Banjara Hills Hyderabad Telangana, India Oval Fertility Full time

**Job Description - Receptionist (IVF Clinic)**

**Position Title**:Receptionist / Front Office Executive

**Location**:Banjara Hills, Hyderabad

**Role Objective**

To provide a warm, professional, and efficient front-office experience to all patients and visitors, ensuring seamless communication, appointment management, and administrative support that reflects the empathy and sensitivity of fertility care.

**Key Responsibilities**

**1. Front Desk Management**
- Welcome patients and visitors with **courtesy, empathy, and professionalism**.
- Manage the front desk area to ensure it remains clean, organized, and presentable.
- Handle patient check-ins, registration, and document verification.
- Maintain daily appointment schedules for doctors, counselors, and technicians.
- Manage inbound and outbound calls promptly and professionally.

**2. Patient Coordination**
- Assist patients with inquiries about services, appointments, and procedures.
- Coordinate between departments (clinical, counseling, laboratory, and billing) to ensure smooth patient flow.
- Maintain confidentiality of patient records and sensitive information.
- Provide necessary forms and guide patients through pre-consultation procedures.

**3. Appointment & Follow-up Management**
- Schedule and confirm patient appointments through the clinic’s CRM or software system.
- Track cancellations, reschedule, and coordinate alternative timings.
- Maintain records of daily OPD and patient visits.

**4. Administrative & Billing Support**
- Collect consultation fees, issue receipts, and maintain billing records.
- Coordinate with the finance department for cash and card reconciliation at the end of the day.
- Support the HR/Operations team with administrative tasks as needed.
- Manage courier, stationary, and inventory for front office supplies.

**5. Patient Experience & Hospitality**
- Ensure every patient interaction reflects **grace, warmth, and empathy**.
- Handle patient feedback and escalate complaints tactfully to the Clinic Manager.
- Maintain a calm, reassuring demeanour, especially in emotionally sensitive situations.

**Qualification & Experience**
- **Education**: Graduate in any discipline (preferably in Hospitality, Healthcare Administration, or Commerce).
- **Experience**: 1-3 years of front office or customer service experience, preferably in a **hospital or fertility clinic**.
- **Language Skills**: Fluent in English and local language; knowledge of additional regional languages is an advantage.

**Key Skills & Attributes**
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in MS Office and clinic management software (CRM, ERP)
- Pleasant personality with empathetic and patient-centric behavior
- High level of confidentiality and professionalism

**Growth Path**

Receptionist → Senior Front Office Executive → Patient Relations Officer → Clinic Coordinator / Manager

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Work Location: In person

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