Customer Retention Executive

7 days ago

Jaipur, India Aniar placement services Full time

We are seeking a highly skilled and experienced Customer Retention Specialist to join our team in Jaipur. As a Customer Retention Specialist, your primary responsibility will be to engage with our existing customer base, understand their needs, and proactively work towards retaining their loyalty and satisfaction.

**Responsibilities**:

- Develop and implement effective strategies to improve customer retention rates and minimize churn.
- Proactively reach out to existing customers to understand their requirements, address concerns, and provide solutions to ensure their continued satisfaction.
- Build strong relationships with customers and serve as a trusted point of contact for their queries, issues, and feedback.
- Analyze customer behavior, trends, and feedback to identify opportunities for improvement and make recommendations for enhancing customer experience.
- Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to ensure seamless customer interactions and resolution of any issues.
- Maintain accurate records of customer interactions and update customer profiles in the CRM system.
- Stay updated on industry trends, competitor activities, and market dynamics to provide valuable insights and recommendations for enhancing customer retention strategies.

**Requirements**:

- Minimum of 1 years of experience as a Customer Retention Specialist in the BPO industry.
- Proven track record of successfully managing and retaining customer relationships.
- Excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders.
- Strong problem-solving abilities and the ability to think creatively to deliver tailored solutions to customers.
- Proficient in using CRM software and other customer management tools.
- Exceptional organizational skills with the ability to multitask and prioritize effectively.
- A customer-centric mindset with a strong focus on delivering exceptional service.

If you are a highly motivated and results-driven professional with a passion for customer retention, we would love to hear from you. Join our team and contribute to our continued success in providing outstanding customer experiences.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹500,000.00 per year

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9146699430

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