Collection & Retention Executive

2 weeks ago


Ahmedabad Jaipur, India Atria Convergence Technologies Full time

Job Description

Role Description:-

- Responsible to call customer and remind for payment.
- Responsible to act as a bridge between field executives and team leaders
- Responsible for constantly follow up
- Arrears payment Work consistently to rectify billing error
- Responsible for Analysis and feedback of unpaid accounts Follow up for reactivation of inactive accounts.

Key Result Areas: To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

Education:

- Should have Graduate or equivalent degree

Work Experience:

- Should have minimum of 1-6 years of relevant work experience in Retention role
- Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
- Should have experience handling MIS or strong experience with MS excel, MS word
- Should possess excellent communication and interpersonal skills.



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