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Collection & Retention

4 weeks ago

Jaipur, India Atria Convergence Technologies Limited Full time

Job Description

- Recovering overdue payments from customers through communication and negotiation.
- Conducting field visits to audit and collect payments.
- Maintaining proper records and providing feedback to management on service and billing issues.
- Meeting or exceeding assigned collection targets for specific areas.
- Developing and implementing strategies to retain customers and reduce churn.
- Engaging with customers to address concerns, resolve grievances, and ensure satisfaction.
- Analyzing customer feedback to inform business strategy and improve service.
- Retrieving company assets, such as boxes or other equipment, from departing customers.