Customer Care Executive

2 weeks ago

Jaipur, India Task-Robots Full time

The primary responsibility of a Customer Care Executive is to ensure that customers receive exceptional service and support. The specific job duties can vary depending on the industry and company, but generally, the job description for a Customer Care Executive includes:
Managing customer accounts: They are responsible for managing customer accounts, including updating customer information and processing customer orders.

Escalating customer issues: The Customer Care Executive must escalate issues to higher-ups if they cannot be resolved at their level.

Documenting customer interactions: They must maintain a detailed record of all customer interactions, including complaints and resolutions.

Identifying and addressing customer needs: The Customer Care Executive must be able to identify and address customer needs by offering relevant products or services.

Providing product knowledge: The Customer Care Executive must have in-depth knowledge of the products or services being offered by the company to provide accurate information to customers.

Maintaining customer satisfaction: The Customer Care Executive must ensure that customers are satisfied with the services provided and work towards increasing customer retention rates.

Collaborating with other teams: They must work collaboratively with other teams, such as sales, marketing, and operations, to ensure a seamless customer experience.

Adhering to company policies: They must follow company policies and procedures to maintain the integrity and confidentiality of customer information.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Flexible shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 6378740904

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