Customer Support Executive

2 days ago

Noida Uttar Pradesh, India I CONCEPT PRODUCTIONS Full time

**Job Title**: Customer Support Executive - US Healthcare (Voice Process)
**Location**: Noida Sector 62
**Shift**: Night Shift
**Process**: International Voice Process (Inbound & Outbound)
**Experience**: 0-3 years
**Salary**: Upto 38k

We are hiring **Customer Support Executives** for our US Healthcare voice process. In this role, you will directly interact with **patients and doctors in the US** to schedule, confirm, or reschedule medical appointments. Strong fluency in **international (US) English** is essential, as this is a **voice-based process**.

**Key Responsibilities**:

- Manage inbound and outbound calls related to appointment scheduling and confirmations.
- Communicate effectively with **US-based patients and doctors** to coordinate appointment availability.
- Provide clear information about appointment logistics (date, time, location, prep instructions).
- Accurately update internal systems and maintain call records.
- Meet performance targets for quality, call handling time, and customer satisfaction.

**Requirements**:

- **Excellent spoken English** with a neutral or US accent is a must.
- Previous experience in a **healthcare BPO or US voice process** is preferred but not mandatory.
- Strong listening and interpersonal skills with a focus on service excellence.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willing to work in **night shifts (US timings)**.
- Familiarity with healthcare scheduling tools or CRM systems is a plus.

**Qualifications**:

- Any graduate with strong communication skills.
- Freshers with excellent spoken English are welcome to apply.
- Training in customer service or healthcare communication is a bonus.

**Perks & Benefits**:

- **Two-way cab facility** (Night Shift)
- **Meals provided** during shift hours
- **Competitive salary + performance-based incentives**:

- Paid training and growth opportunities
- Global exposure in US healthcare domain
- Friendly and professional work culture

**Ready to join a fast-growing healthcare support team?**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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