Business Process Support Assistant

**ABOUT UA/UNIFORM ADVANTAGE BRANDS**

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

**ABOUT THE ROLE**

**YOUR DUTIES AND RESPONSIBILITIES**:

- Proactively take on any work request or task within the defined scope of work
- Review the data provided to you and highlight any issues, concerns or inconsistencies
- Adhere to all work and communication protocols as instructed
- Complete all assigned work within the defined timelines or SLAs.
- Communicate any expected delays in completion of work to the team lead or relevant senior team member as soon as possible.
- Adopt the team’s best work practices
- Provide regular updates and time logs on the work tickets.

**REQUIRED SKILLS**:

- Detail oriented person who can perform repetitive tasks with mínimal errors.
- Exceptional listening, verbal and written skills
- Organized and detail-oriented, with good time management skills.
- Ability to understand business process and logic and evaluate all given data against the same.
- Ability to challenge data accuracy and work with colleagues to resolve the same.
- Sound decision making and analytical abilities.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Ability to work in a high pace, group environment.
- Proven work ethic and team player mentality.
- Willingness to work in flexible shifts including night shifts (6pm to 3am) and overtime if needed.

**REQUIRED QUALIFICATIONS**:

- 0-2 years of experience working in an English business support role
- Experience using various Internet browsers
- Good working knowledge and exposure using MS Excel for data handling.
- Data entry speed of 60+ words per minute preferred
- Must have good exposure to working with internal stakeholders based out of international locations.

**Must be ready to work in the permanent shift from 6:00 PM - 3:00 AM IST on weekdays.**

**WHERE YOU’LL WORK**

**REMOTE** **- Work from Home**

Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute Remote employees are expected to be online and available during the core business hours for their team. Company computer equipment provided for business use.

**PLENTY OF BENEFITS TOO**

UA BRANDS offers a full range of benefits that addresses both your health and financial needs.
- Company-sponsored medical insurance for employees and family members
- Company-sponsored Life insurance for employee
- Company-sponsored Group Personal Accidental insurance for employee
- Company-sponsored Gratuity Benefit
- Continuous remote work
- Hardship Allowance: Paid over and above the employees’ monthly salary
- Extended Hardship Allowance: Paid over and above the employees’ monthly salary
- Paid Vacation / Earned Leave
- Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.
- Holiday Pay
- Referral Program - Get paid to work with Friends
- Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations - Mandatory Fun

**UA IS AN EQUAL OPPORTUNITY EMPLOYER**

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace.