Support Coordinator

13 hours ago

Remote, India It's a People Business Full time

My client is a dynamic and innovative UK based Zoho Partner committed to systematisation and business processes. They pride themselves on fostering a collaborative and forward-thinking work environment where employees are encouraged to contribute their ideas and take ownership of their projects. As they continue to grow, they are seeking a talented **Support Coordinator** to join their expanding team.

**The Opportunity**:
Due to planned growth within the business my client is looking for an experienced and skilled **Support Coordinator** to join the development team in India.

This is a full time, permanent position (Monday to Friday - 14:30 to 22:30 IST)

The role is currently fully remote and due to start as soon as possible.

**Key Responsibilities**:

- Review and prioritise support tickets from customers, ensuring all relevant information is gathered
- Investigate and diagnose customer issues, providing prompt and accurate resolutions
- Collaborate with cross-functional teams to escalate and resolve technical problems
- Maintain accurate records of support tickets, ensuring timely updates and proper documentation
- Monitor ticket queues and ensure adherence to service level agreements (SLAs)
- Provide exceptional customer service by effectively communicating with customers, addressing their concerns, and providing status updates on their support tickets
- Continuously identify opportunities for process improvement to enhance customer satisfaction and ticket resolution efficiency

This is not an exhaustive list and we ask you to be flexible in your approach to carrying out your duties which may change from time to time to reflect business needs.

**About you**:
Ultimately, the attitude to the role and the company is paramount. The team are committed to the cause, present and open in their day-to-day approach. However there are a few non-negotiables which you will need for this role...
- Proven experience in handling support tickets and providing excellent customer service
- Strong understanding of Zoho products and their functionalities
- Familiarity with project management methodologies and tools, preferably within the Zoho ecosystem
- Exceptional organisational and time management skills with the ability to prioritise multiple tasks
- Excellent written and oral communication skills in English are essential for this role, with the ability to interact with customers and cross functional teams effectively
- Detail-oriented mindset with a focus on accuracy and attention to detail
- Proactive problem-solving skills and the ability to thrive in a fast-paced environment
- Ability to work independently as well as collaboratively in a team-oriented setting

**Benefits**:

- A competitive salary between 30,000 to 40,000 INR/month, based on experience
- 20 days annual leave plus Local National Holidays
- Development Opportunities - if you are serious about career progression, so is my client
- Company Pension (after probation)
- Internet Allowance

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- UK shift

Application Question(s):

- Do you have a dedicated workspace at your home where you can carry out your professional duties?
- Have you worked with Zoho products in a professional capacity?

**Experience**:

- Helpdesk Support: 2 years (required)

Work Location: Remote

  • Service Delivery Coordinator

    2 days ago

    Remote, India Sybex Support Services Full time

    Key responsibilities of a service delivery coordinator may include: - Coordinating service delivery schedules and ensuring that services are delivered on time and within budget. - Monitoring service performance and collecting feedback from clients to identify areas for improvement. - Collaborating with internal teams to ensure that all resources and support...

  • Service Delivery Coordinator

    1 week ago

    Remote, India Sybex Support Services LLC Full time

    A Service Delivery Coordinator is responsible for overseeing the delivery of services to clients and ensuring that services are delivered efficiently and effectively. They work with various teams within an organization to coordinate service delivery efforts, monitor progress, and address any issues that may arise. Some of the key responsibilities of a...

  • Customer Support

    1 week ago

    Remote, India CAT Logistics Full time

    **Key Responsibilities** - Share timely updates on shipment status and next steps - Coordinate with warehouses to schedule or reschedule delivery appointments - Work closely with the internal operations team for shipment details and follow through - Keep trackers reports and records updated and organized - Solve customer issues with care urgency and clear...

  • Support Coordinator

    1 week ago

    Remote, India MRR IT Services Full time ₹ 60,000 per year

    Loction RemoteWork Timung 6 PM to 2AMAbout The internshipWe are offering a 2-month internship opportunity for candidates who are eager to gain professional experience and enhance their skills. This role is ideal for individuals who are comfortable working night shifts and have basic proficiency in MS Office tools.Responsibilities:Perform daily assigned tasks...

  • Customer Support and Client Coordination

    1 week ago

    Remote, India Neuraleap Hire Full time

    **Job Title: Customer Support & Client Coordination - Recruitment Process** Company: Neuraleap Hire Location: Remote / Work from Home **Salary**: ₹20,000 - ₹25,000 per month Experience: Fresher to 2 years customer support, sales, or client servicing Joining: Immediate (Females Preferred) **About the Role**: We're looking for motivated...

  • IT Coordinator

    1 week ago

    Remote, India Move My Stuff Full time

    IT coordinator must be responsible for supporting a business by maintaining its technology - Providing advice on the most suitable IT choices - Providing technical support or training for systems and networks - Act as link between end users and higher-level support - Monitor system and network performance - Support internal team and customers with IT related...

  • Coordinator

    2 weeks ago

    Remote, India Shining Ace Full time ₹ 1,80,000 per year

    About Us:ShiningAce is a dynamic online tutoring platform dedicated to connecting students accross the globe with top tutors and educational resources. We're seeking a highly organized and detail-oriented Coordinator to join our team.Job Summary:The Online Tutoring Platform Coordinator will play a key role in ensuring the smooth operation of our platform....

  • Support Coordinator

    2 days ago

    Remote, India MRR IT Services Full time

    Qualifications B.E./B.Tech or relevant graduate degree. Must-Have Skills & Requirements 3-6 months of experience in US IT Recruitment / USA RPO / USA BPO. Good to HaveSelf-starter with initiative-taking ability.Awareness or basic understanding of AI tools and models (e.g., ChatGPT, Gemini, etc.). Must-Have Skills & Requirements3-6 months of experience in US...

  • Sales Coordinator

    14 hours ago

    Remote, India IT Web Tech Full time

    **Job Description: Sales Coordinator** **Position Overview** We are seeking a detail-oriented and proactive **Sales Coordinator** to support our sales team in driving business growth. The Sales Coordinator will be responsible for managing administrative tasks, coordinating sales activities, handling client communications, and ensuring smooth operations...

  • Backend coordinator/Client support

    4 hours ago

    Remote, India Netcastservice Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Client Coordination, Mailing, generating links through server.Should have own laptop, broadband wifi connection, and proper power supply.Should be ready to join immediately.Fresher with good ORAL & Written communication skills are welcome.Job Types: Full-time, PermanentPay: ₹15, ₹20,000.00 per monthBenefits:Work from homeExperience:total work: 1 year...