Coordinator
2 weeks ago
- About Us:
ShiningAce is a dynamic online tutoring platform dedicated to connecting students accross the globe with top tutors and educational resources. We're seeking a highly organized and detail-oriented Coordinator to join our team.
- Job Summary:
The Online Tutoring Platform Coordinator will play a key role in ensuring the smooth operation of our platform. This includes managing tutor relationships, coordinating logistics, and providing exceptional support to students and tutors.
- Responsibilities:
- Manage tutor onboarding process, including contract management and training
- Coordinate scheduling and logistics for online tutoring sessions
- Provide exceptional customer support to students and tutors via phone, email, and chat
- Troubleshoot technical issues and escalate to technical teams as needed
- Monitor and maintain accurate records of tutoring sessions and student progress
- Collaborate with internal teams to improve platform operations and student outcomes
- Develop and implement processes to improve efficiency and productivity
Requirements:
- Graduate or Post-Graduate with 1-2 years of experience in a coordinator or administrative role
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in technical skills
- Experience with CRMs is a plus
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Work Location: Remote
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