Customer Onboarding and Support Executive

5 days ago

Surat, India eZee Technosys Pvt. Ltd. Full time

**Job Responsibilities (but not limited to)**:

- **Client Onboarding**: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
- **Needs Analysis**: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
- **Training**: Provide comprehensive training to clients on using our products and services effectively.
- **Support Services**: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
- **Relationship Building**: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
- **Product Knowledge**: Maintain an in-depth understanding of our products and services to offer expert advice and support.
- **Feedback Gathering**: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
- **Troubleshooting**: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
- **Documentation**: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

**Requirements**:

- Bachelor's degree, Technical Degree shall be preferred.
- Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
- Strong technical acumen to understand software products and effectively troubleshoot issues.
- A passion for delivering exceptional customer service and building lasting relationships.
- Proven ability to identify, analyze, and resolve problems in a timely manner.
- Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
- Ability to collaborate effectively with cross-functional teams.
- Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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