Logistics & Customer Service Coordinator

Why are we proud of what we do at allnex? We create coatings, products which help protect the world **for all nex>t generations **- and that’s exactly what you can do joining us

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who - as part of one of the world’s leading coating resins companies - serve customers in over 100 countries across the globe.

Click here to learn more about how **we can make an impact together**
For a sneak peek into life at allnex, don’t miss our **Operator Movie**

**Position overview**:
allnex invites you to join us as our **Logistics & Customer Service Coordinator in Mumbai, India** and you’ll be the go-to person connecting our customers, sales teams, and logistics. You'll play a key role in making sure orders are processed smoothly, deliveries happen on time, and customers get the support they need when they need it. Your work will be essential in keeping our customers happy and ensuring everything runs like clockwork in our supply chain.

If you're looking for a dynamic role where your problem-solving skills and attention to detail will make a real impact, we’d love to have you on our team

Join us and be part of a company that values innovation, customer success, and a collaborative environment where you can grow.

**Responsibilities**:

- Manage import/export shipment activities, ensuring timely customs clearance and accurate documentation.
- Track and analyze import/export data to identify any compliance issues and implement corrective actions as needed.
- Work closely with freight forwarders and third-party providers to ensure efficient and accurate processing of shipments and related paperwork.
- Ensure all import/export activities comply with applicable laws and regulations.
- Prepare and submit required reports to both internal teams and external stakeholders.
- Post Goods Receipt Notes (GRN) in SAP while resolving any errors promptly.
- Collaborate with intercompany teams and vendors to obtain necessary documents for shipment clearance.
- Maintain Management Information System (MIS) reports for imports, exports, and inventory, as required by management.

**Required skills and experience**:

- 2 - 3 years' experience in logistics and customer service.
- Strong organizational skills and the ability to manage multiple priorities.
- Excellent communication skills, both written and verbal.
- A proactive problem solver with the ability to anticipate challenges and find solutions.
- Strong customer focus, always maintains a service-oriented approach, even in challenging situations.
- Attention to detail, especially in processing orders and coordinating logistics.
- Familiarity with international shipping regulations and customs documentation.

**Qualifications**:

- Bachelor’s Degree in Supply Chain, Logistics, Business Administration, or other discipline.

**We offer**:

- We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

**Equal Employment Opportunity**
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact
Check out our careers page for available opportunities. We look forward to hearing from you.