
Logistics/customer Service
4 days ago
Education: Any Graduate
Job Timings: 10am to 7 pm, Sunday Weekly off
Job Location: Vasai East
Salary Range: 15000/- to 25000/
- **Responsibilites**:
- Act as the first point of contact for customers regarding shipments, deliveries, and logistics queries.
- Track and monitor shipments, providing timely updates to customers.
- Resolve complaints and service issues effectively and professionally.
- Coordinate with operations, warehouse, transporters, and partner companies to ensure seamless service.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Assist clients with documentation requirements such as invoices, proof of delivery (POD),etc.
- Ensure compliance with company policies, service standards, and client requirements.
- Escalate unresolved issues to the concerned department for prompt resolution.
- Build strong relationships with clients to enhance customer satisfaction and loyalty.
**Requirements**:
Minimum 1 year of experience in logistics customer support.
Strong communication skills (verbal & written).
Knowledge of logistics processes, shipment tracking, and documentation.
Proficiency in MS Office (Excel, Outlook, Word).
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
**Experience**:
- Logistics: 1 year (preferred)
- Customer support: 1 year (preferred)
Work Location: In person
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