Global Support Executive
6 days ago
Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over **140 years**. Operating across **Asia, the Middle East, Europe, Africa, North America, South America, and Oceania**, MOL connects global trade routes with a strong presence in international shipping and logistics.
**MOL Information Technology (MOL-IT)** is the **dedicated ICT solutions provider** for the MOL Group, delivering **customized technology solutions** across the **shipping, logistics, and supply chain domains**. Established in **1997**, MOL-IT has expanded significantly, operating from **four offices** in **Kolkata, Hyderabad, Mumbai, and Hong Kong**, with a talented team of over **380 software and management professionals**. As part of its growth strategy, MOL-IT is **enhancing its suite of ICT solutions** for existing customers while exploring opportunities to diversify beyond the MOL Group.
**Position Overview**
**Key Responsibilities**
- Log incidents in the DevOps system and ensure their timely resolution.
- Coordinate with the development team and other system personnel to resolve issues effectively.
- Ensure compliance with standard response times and prioritize urgent requests as necessary.
- Maintain accurate records of incidents, resolutions, and communication.
- Work in shifts to provide 24/7 support to users, if required.
**Required Qualifications**
- **Education**: Bachelor's degree in any stream.
- Proven experience in IT service management and incident management processes.
- Familiarity with DevOps tools and processes is an advantage.
- Excellent communication, problem-solving, and organizational skills.
- Ability to handle high-pressure situations and meet deadlines effectively.
**Desired Skills**
- Strong organizational and multitasking abilities.
- Attention to detail with a proactive approach to problem-solving.
- Ability to collaborate effectively with multiple stakeholders.
- Willingness to learn and adapt to new technologies and processes.
**Compensation**- As per the industry Standard.
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