Servicenow Cmdb Associate

Req ID: 126091
Remote Position: No
Region: Asia
Country: India
State/Province: Chennai
City: Guindy, Chennai

**Summary**:
**Detailed Description**:
The Associate, IT Solutions, will perform a range of tasks to support the ServiceNow CMDB, including but not limited to:
Performs tasks such as, but not limited to, the following:

- Collect, analyze, and document business requirements
- Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
- Respond to system problems by analyzing the issue, identifying root causes and determining the next course of action
- Participate in various IT projects as required
- Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
- Assist in the development and documentation of workflows and processes related to CMDB data management and governance

**Knowledge/Skills/Competencies**:

- Strong customer service orientation with a proactive and collaborative approach
- Solid analytical, technical, troubleshooting, and problem-solving skills
- Effective communication skills (both written and verbal)
- Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
- Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
- Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)
- Basic to good coding skills in specific programming languages relevant to ServiceNow (e.g., JavaScript) is a plus.

**Typical Experience**:

- Entry level to 1 year;Experience in similar roles

**Typical Education**:

- Bachelors Degree or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.