ServiceNow CMDB

2 days ago

Chennai, Tamil Nadu, India NuStar Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Must-Have

  • 5+ years of ServiceNow development experience with a focus on ITOM applications.
  • Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration.
  • Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub.
  • Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios).
  • Experience in CMDB architecture, CI classes, relationships, and reconciliation rules.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – ITOM (preferred).
  • Good understanding of ITIL v4 processes (Event, Incident, Change, Configuration).

  • Develop and configure ServiceNow ITOM modules including:

  • Discovery & CMDB population (using probes, sensors, and patterns).

  • Service Mapping to define application dependencies.

  • Event Management with third-party monitoring tools

  • Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations.

  • Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub.
  • Ensure CMDB data accuracy and compliance with ITIL processes.
  • Troubleshoot and optimize Discovery schedules, patterns, and classification rules.
  • Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations.
  • Support platform upgrades, patches, and feature enhancements for ITOM applications.

Good-to-Have

  • CMDB Implementation, Integration, Service Migration & Operations
  • ITOM & ITAM, Performance Analytics Module Expertise is mandatory
  • CSDM Module Basics
  • ServiceNow Discovery Specialist
  • CMDB Development Experience(Scripting)
  • Discovery methods, Dynamic Service Mapping , Tag based Discovery concepts, Cloud based discovery
  • Workflow , business rules , custom scripts, validations rules,
  • Data attestation
  • Reports & Dashboards - interactive dashboard creation
  • CMDB Administration And support

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