ServiceNow CMDB

7 days ago

Chennai India NuStar Technologies Full time

Job Description Must-Have - 5+ years of ServiceNow development experience with a focus on ITOM applications. - Strong knowledge of Discovery, Service Mapping, Event Management, and Orchestration. - Proficiency in JavaScript, Glide API, MID Server configuration, and IntegrationHub. - Hands-on experience integrating with monitoring tools (SolarWinds, Splunk, Dynatrace, AppDynamics, Nagios). - Experience in CMDB architecture, CI classes, relationships, and reconciliation rules. - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Implementation Specialist ITOM (preferred). - Good understanding of ITIL v4 processes (Event, Incident, Change, Configuration). - Develop and configure ServiceNow ITOM modules including: - Discovery & CMDB population (using probes, sensors, and patterns). - Service Mapping to define application dependencies. - Event Management with third-party monitoring tools - Design and maintain custom workflows, Business Rules, Script Includes, and Flow Designer automations. - Build integrations with monitoring and CMDB tools via REST/SOAP APIs, MID Servers, and IntegrationHub. - Ensure CMDB data accuracy and compliance with ITIL processes. - Troubleshoot and optimize Discovery schedules, patterns, and classification rules. - Collaborate with ITSM, SecOps, and ITAM teams for cross-module integrations. - Support platform upgrades, patches, and feature enhancements for ITOM applications. Good-to-Have - CMDB Implementation, Integration, Service Migration & Operations - ITOM & ITAM, Performance Analytics Module Expertise is mandatory - CSDM Module Basics - ServiceNow Discovery Specialist - CMDB Development Experience(Scripting) - Discovery methods, Dynamic Service Mapping , Tag based Discovery concepts, Cloud based discovery - Workflow , business rules , custom scripts, validations rules, - Data attestation - Reports & Dashboards - interactive dashboard creation - CMDB Administration And support

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