Customer Support Executive

2 days ago

Noida Uttar Pradesh, India muun home Full time

**Key Skills**:

- **Knowledge of products and services**: Maintaining in-depth knowledge of the company's products and services.
- **Problem-solving skills**: Effectively resolving customer issues and complaints.
- **Communication skills**: Communicating clearly and professionally with customers.
- **Empathy and patience**: Demonstrating empathy and patience when dealing with customers.
- **Data entry and record keeping**: Maintaining accurate records of customer interactions.

**Desirable Skills**:

- **Excellent communication skills** (English ).
- A **warm, friendly, and persuasive** personality.
- Experience in **customer service, sales, or e-commerce** (preferred).
- Familiarity with **Instagram, shopify etc is preferred.

**Customer Engagement & Support**:

- **Manage customer interactions across WhatsApp, Instagram, and other platforms.**:

- **Answer product-related queries, explain features, and assist customers in making informed decisions.**:

- **Interact with customers who come to our studio**:

- **Build rapport with customers to enhance trust and satisfaction.**

**Sales & Conversion**:

- **Convert inquiries into sales through effective communication and persuasion.**:

- **Identify customer needs and suggest the best-suited products.**:

- **Work on additional sales strategies to improve conversions and repeat purchases.**

**Operational Support**:

- **Assist with order processing and coordination with logistics teams when required.**:

- **Support operations during peak seasons to ensure smooth customer fulfillment.**

**About MUUN HOME**:
Muun Home is a Scandinavian-Indian design fusion decor brand that blends mínimalism with vibrant Indian craftsmanship. We create thoughtfully designed home decor products that bring warmth and elegance to modern homes. Our customers value quality, design, and a personalized shopping experience, making customer care a key part of our brand.

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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