Customer Support Representative

1 week ago

Vikhroli Mumbai Maharashtra, India Forehotels.com Full time

Does generating business and revenue excite you? Are you passionate about Customer support/Sales and achieving your targets month on month? Because this role requires someone who is passionate about customer support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic buyers to choose Bollywood inspired jewellery with more than 500 unique designs in more than 40 colours. Your role will be to interact with these customers on various Social Media chat platforms, WhatsApp and phone calls and help them in making their buying decisions quickly by creating a **WIN-WIN**

Job type: Full time

Age: Between 25-40 Y/O

Gender: Female (preferable)

Location: Vikhroli, Mumbai

Academic qualification: Any graduate/post graduate.

Experience desired: customer support/Sales experience in Ecommerce Space would be preferable, 2+ years of customer support/Sales Experience in a must have
- **Desired Skills**:_

Should be excited to join a high-performance oriented team and culture

Well versed with technology (basic proficiency would be required)

Fluency in English and hindi is required (2+ languages are preferable)

Effective Communication and articulation skills

Must be an attentive listener

Good level of grasping, understanding, comprehending skills

Must possess the ability to learn, unlearn & adapt to a fast-paced environment

Being High on energy is a must Internet research capabilities for customers

Should have the ability to give feedback and assess customers requirement and pitch different products (upsell and cross selling skills)

Should be a go-getter and believer of first-time conversion
- **Tasks and responsibilities**:_

Converting Incoming Customer Leads for Wholesale and Retail into successful orders

Retargeting existing customers and generating repeat business from them

Servicing existing customers with queries and pricing details and managing their orders

Writing and predefining effective Sales Scripts for various customer facing scenarios

Finding and partnering with Social Media Influences on YT, FB and Instagram

List building of customers customer support/Sales reporting and Dashboard

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8657438683

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