
Customer Service Executive
1 week ago
**Job Title**: Customer Service Executive
**Location**: Khar West, Mumbai
**Industry**: Beauty & Salon
**Working Days**: Tuesday to Sunday
**Weekly Off**: Monday
**Work Timing**: 11:00 AM to 8:00 PM
**Salary**: Up to ₹35,000 (based on experience and communication skills)
**Job Overview**:
We are looking for a **Customer Service Executive** with excellent **English communication skills** to be the face and voice of our brand. You will be responsible for handling client inquiries, appointment bookings, and providing exceptional service experiences, both in-person and over the phone.
**Key Responsibilities**:
- Greet and assist walk-in clients and ensure they feel comfortable.
- Handle calls, WhatsApp messages, and appointment bookings.
- Respond to customer queries and concerns promptly and professionally.
- Coordinate with internal teams (technicians, stylists, marketing, etc.) for seamless service.
- Manage daily follow-ups, reminders, and confirmations.
- Maintain customer records and service feedback for improvement.
- Resolve customer complaints effectively and escalate if necessary.
**Key Skills Required**:
- Excellent spoken and written **English communication**.
- Strong interpersonal and customer-handling skills.
- Well-groomed, polite, and professional demeanor.
- Basic knowledge of computer and CRM tools (training provided if required).
- Ability to multitask and remain calm under pressure.
**Preferred Qualification & Experience**:
- Minimum 1 year of experience in a customer-facing or front desk role.
- Freshers with excellent communication and personality may also apply.
**Job Types**: Full-time, Permanent
Pay: ₹10,577.20 - ₹33,524.23 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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