Customer Support Executive

Profile
- Customer Support Executive

Salary
- 15k in hand to 25k in hand

Location
- Andheri East, Mumbai

**What You’ll Do**

Position Summary:
The Customer Service Executive will be responsible for providing exceptional service to

customers, handling inquiries, resolving complaints, and ensuring customer satisfaction. This

communication skills, problem-solving abilities, and a customer-first mindset.

**Key Responsibilities**:
1. Customer Inquiries and Support:
timely manner.

○ Provide accurate information about products, services, policies, and procedures.

○ Assist customers with troubleshooting issues and provide step-by-step guidance

when necessary.

2. Problem Resolution:
○ Identify customer issues and resolve them in a clear, empathetic, and

professional manner.

○ Handle customer complaints, ensuring a positive resolution and customer

satisfaction.

○ Escalate complex issues to higher management or relevant departments as

needed, ensuring timely follow-up and resolution.

3. Order Processing and Management:
○ Assist customers with order placements, modifications, cancellations, and

returns.

○ Track customer orders and deliveries, providing regular updates as needed.

○ Ensure accurate documentation of all customer transactions and inquiries in the

company’s system.

4. Customer Relationship Management:
○ Build and maintain strong, long-term relationships with customers, fostering

loyalty and repeat business.

○ Provide personalized service by understanding customer needs and offering

tailored solutions.

○ Promote the company’s products, services, and promotions when appropriate to

enhance customer satisfaction.

5. Feedback Collection and Reporting:
○ Actively listen to customer feedback, document concerns, and suggest

improvements to internal processes or services.

○ Maintain accurate records of customer interactions and update customer profiles

accordingly.

○ Contribute to customer satisfaction reports and performance metrics.

6. Cross-Department Collaboration:
○ Share customer feedback and insights with relevant teams to help improve

products, services, and processes.

○ Coordinate with internal teams to resolve issues that require cross-departmental

collaboration.

7. Product and Service Knowledge:
○ Stay updated on product offerings, service changes, and company policies to

provide accurate and relevant information to customers.

○ Participate in ongoing training sessions to enhance product knowledge and

customer service skills.

8. Documentation and Administrative Tasks:
○ Maintain detailed records of customer interactions, ensuring all issues and

resolutions are documented properly.

○ Complete any administrative tasks required to ensure smooth service delivery,

including managing reports, filing, and updating databases.

**Qualifications**:

- Education: Graduation

**Experience**:
○ Previous 2 years experience in a customer service or call center environment is

preferred.

○ Experience in handling customer complaints, resolving conflicts, and providing

solutions.
- Skills & Competencies:
○ Excellent communication skills.

○ Strong problem-solving and conflict resolution skills.

○ Ability to manage multiple tasks efficiently and prioritize based on urgency.

○ Ability to remain calm and professional in challenging or high-pressure situations.

○ Customer-centric mindset with a passion for delivering excellent service.

**Why Join Us**
- Be part of a fast-growing startup backed by top-tier investors.
- Lead exciting on-ground campaigns and see your efforts translate into real impact.
- Work with a team that values ownership, energy, and results.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person