Customer Support Executive

14 hours ago

Marol Mumbai Maharashtra, India Moonlight Placement Services Full time

**Hiring: D2C & Customer Support Executive**
**Location**: Marol, Mumbai
**Salary**: Up to ₹28,000/month

**Role Overview**:
We are looking for a proactive **D2C & Customer Support Executive** to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

If you have **2+ years of experience in D2C/e-commerce or customer support**, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.

**Key Responsibilities**:

- Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
- Coordinate with logistics partners to resolve shipment and delivery issues.
- Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
- Assist in implementing pricing checks and discount updates on the website.
- Monitor inventory levels for the warehouse and flag replenishment needs proactively.
- Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.
- 2+ years of experience in D2C/e-commerce customer support or operations.
- Excellent written and verbal communication skills.
- Tech-savvy with ability to quickly learn and adapt to new tools.
- Detail-oriented, organized, and proactive in problem-solving.
- Comfortable working in a fast-paced, cross-functional environment.

**Job Types**: Full-time, Permanent

Pay: ₹18,129.91 - ₹28,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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