Customer Support Executive

7 days ago

Marol Mumbai Maharashtra, India Moonlight Placement Services Full time ₹ 2,16,000 - ₹ 3,36,000 per year

Hiring: D2C & Customer Support Executive

Location: Marol, Mumbai

Salary: Up to ₹28,000/month

Role Overview:

We are looking for a proactive D2C & Customer Support Executive to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

If you have 2+ years of experience in D2C/e-commerce or customer support, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.

Key Responsibilities:

  • Resolve customer queries and escalations via WhatsApp, email, and calls with empathy and efficiency.
  • Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
  • Coordinate with logistics partners to resolve shipment and delivery issues.
  • Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
  • Assist in implementing pricing checks and discount updates on the website.
  • Monitor inventory levels for the warehouse and flag replenishment needs proactively.
  • Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements:

  • 2+ years of experience in D2C/e-commerce customer support or operations.
  • Excellent written and verbal communication skills.
  • Tech-savvy with ability to quickly learn and adapt to new tools.
  • Detail-oriented, organized, and proactive in problem-solving.
  • Comfortable working in a fast-paced, cross-functional environment.

Job Types: Full-time, Permanent

Pay: ₹18, ₹28,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Cse (Customer Support Executive)

    2 weeks ago

    Marol, Mumbai, Maharashtra, India CoinDCX Full time

    **The CoinDCX Journey: Building Tomorrow, Today** At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and...

  • CSE (Customer Support Executive)

    2 weeks ago

    Marol, Mumbai, Maharashtra, India CoinDCX Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    The CoinDCX Journey: Building Tomorrow, TodayAt CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all.In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of...

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Associate

    2 weeks ago

    Marol, Mumbai, Maharashtra, India Pilgrim Full time

    **Customer Support Associate** Andheri, Mumbai | Full-Time | 6+ months of experience preferred **About the Role** Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team! As a Customer Support Associate, you’ll represent...

  • Customer Support Associate

    3 days ago

    Marol, Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    **Customer Support Associate**Andheri, Mumbai | Full-Time | 6+ months of experience preferredAbout the RoleLove helping people and solving problems? We're looking for someone who can bring a smile to every customer interactionAs our Customer Support Associate, you'll be the friendly voice and helping hand for our customers — answering questions, solving...