Customer Support Executive

7 days ago

Marol Mumbai Maharashtra, India Moonlight Placement Services Full time ₹ 2,16,000 - ₹ 3,36,000 per year

Hiring: D2C & Customer Support Executive

Location: Marol, Mumbai

Salary: Up to ₹28,000/month

Role Overview:

We are looking for a proactive D2C & Customer Support Executive to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

If you have 2+ years of experience in D2C/e-commerce or customer support, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.

Key Responsibilities:

  • Resolve customer queries and escalations via WhatsApp, email, and calls with empathy and efficiency.
  • Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
  • Coordinate with logistics partners to resolve shipment and delivery issues.
  • Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
  • Assist in implementing pricing checks and discount updates on the website.
  • Monitor inventory levels for the warehouse and flag replenishment needs proactively.
  • Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements:

  • 2+ years of experience in D2C/e-commerce customer support or operations.
  • Excellent written and verbal communication skills.
  • Tech-savvy with ability to quickly learn and adapt to new tools.
  • Detail-oriented, organized, and proactive in problem-solving.
  • Comfortable working in a fast-paced, cross-functional environment.

Job Types: Full-time, Permanent

Pay: ₹18, ₹28,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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