Customer Support Associate

3 days ago

Marol Mumbai Maharashtra, India Pilgrim Full time ₹ 3,00,000 - ₹ 4,00,000 per year

**Customer Support Associate**

Andheri, Mumbai | Full-Time | 6+ months of experience preferred

About the Role

Love helping people and solving problems? We're looking for someone who can bring a smile to every customer interaction

As our Customer Support Associate, you'll be the friendly voice and helping hand for our customers — answering questions, solving issues, and making sure every person leaves happy.

What You'll Do

**Talk to Customers:**

- Chat, email, call, or message — you'll be the go-to person for all customer queries.

- Share clear info about our products and services.

- Fix problems quickly and follow up to make sure customers are satisfied.

**Handle Issues Smartly:**

- Understand what's bothering the customer and find the best solution.

- Pass on tricky cases to the right teams and follow up till they're closed.

- Keep detailed notes of every conversation in the system.

**Create Great Experiences:**

- Stay patient, kind, and positive — even on busy days

- Go above and beyond to make customers feel valued.

- Suggest better ways we can improve our service.

- Spot chances to recommend other helpful products.

**Work as a Team:**

- Support your teammates and maintain high service standards together.

- Share feedback or patterns you notice from customers.

- Join training and team huddles to stay sharp and updated.

**Stay Organized:**

- Keep records neat and complete.

- Help track performance and suggest improvements.

What You Bring

- Minimum qualification: High school pass (Graduates preferred).

- 6+ months of customer service or client-facing experience.

- Excellent speaking and writing skills.

- Calm, patient, and empathetic under pressure.

- Quick problem solver with good attention to detail.

- Comfortable juggling multiple chats or calls.

- Familiar with tools like CRM/ticketing systems.

- A great team player who can also work independently.

- Open to flexible shifts and dynamic work situations.

Job Types: Full-time, Permanent

Pay: ₹25, ₹33,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • What is your current salary? (monthly)
  • What is your expected salary?(monthly)
  • Are your comfortable with rotational weekoffs?
  • Are you okay to join from 11th November? (please apply only if you can)

Work Location: In person

  • Customer Support Associate

    2 weeks ago

    Marol, Mumbai, Maharashtra, India Pilgrim Full time

    **Customer Support Associate** Andheri, Mumbai | Full-Time | 6+ months of experience preferred **About the Role** Do you enjoy helping others and finding solutions that make their day better? We’re on the lookout for a warm, proactive, and customer-obsessed individual to join our Customer Delight team! As a Customer Support Associate, you’ll represent...

  • Customer Service Associate

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    2 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    4 days ago

    Andheri, Mumbai, Maharashtra, India Pilgrim Full time

    The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...

  • Customer Support Associate

    1 week ago

    Mumbai, Maharashtra, India Shop Away Full time

    **Profile - Customer Support Associate (CSA)** **Location - Mumbai** **Eligibility - Graduate + Min 6 months of expeirnce of customer service ( BPO/ BFSI) is mandatory.** **Salary - 17k to 22k in hand** **Shift Time -** **Male / female - Day shift (8 AM to 8PM )** 5 Days working 2 rotational week off Age criteria - 18 to 35 years **Immediate...

  • Customer Service Associate malayalam Process

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Experience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...

  • Customer Support Associate

    6 days ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time

    Hiring for **Customer Support Associate** for **Tech Mahindra** is responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. Their key duties include: - Resolving customer issues efficiently. - Maintaining accurate customer records. - Meeting performance targets and ensuring customer satisfaction. This...

  • Customer Support Associate

    2 days ago

    Mumbai District, Maharashtra, India Cyitechsearch Interactive Solutions Private Limited Full time

    **Urgent Hiring : Customer Support Executive : Powai** Hello, My name is Divanshu Yogi, and I am a Cyitechsearch Interactive Private Solutions Private Limited recruiter. One of our clients is currently looking for a Customer Support Executive, and the locations are mentioned above. If interested, please call me or WhatsApp your CV to 9559406389. **With...