Customer Service Executive

5 days ago

Khar Danda Mumbai Maharashtra, India YDigital Full time

**Job Overview**:
We are looking for a **Customer Service Executive** with excellent **English communication skills** to be the face and voice of our brand. You will be responsible for handling client inquiries, appointment bookings, and providing exceptional service experiences, both in-person and over the phone.

**Key Responsibilities**:

- Greet and assist walk-in clients and ensure they feel comfortable.
- Handle calls, WhatsApp messages, and appointment bookings.
- Respond to customer queries and concerns promptly and professionally.
- Coordinate with internal teams (technicians, stylists, marketing, etc.) for seamless service.
- Manage daily follow-ups, reminders, and confirmations.
- Maintain customer records and service feedback for improvement.
- Resolve customer complaints effectively and escalate if necessary.

**Key Skills Required**:

- Excellent spoken and written **English communication**.
- Strong interpersonal and customer-handling skills.
- Well-groomed, polite, and professional demeanor.
- Basic knowledge of computer and CRM tools (training provided if required).
- Ability to multitask and remain calm under pressure.

**Preferred Qualification & Experience**:

- Minimum 1 year of experience in a customer-facing or front desk role.
- Freshers with excellent communication and personality may also apply.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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