Front Office Incharge

2 days ago

Vilholi Nashik Maharashtra, India Indorewala ENT Hospital Full time

**Organization**: Indorewala ENT Hospital, Viholi, Nashik

**Position**: Reception Incharge

**Experience Required**: 5 to 6 Years (Hospital Experience Preferred)

**Education**: Graduate, MBA

**Key Responsibilities**:

- Oversee the daily operations of the hospital reception area, ensuring smooth and efficient front-desk operations.
- Manage and supervise the reception team, including recruitment, training, and performance evaluations.
- Coordinate patient check-ins and check-outs, ensuring accurate and timely processing of information.
- Handle patient inquiries and complaints with professionalism, ensuring high levels of customer service and satisfaction.
- Collaborate with other departments to ensure seamless communication and patient flow within the hospital.
- Maintain and update patient records and information in the hospital management system.
- Ensure compliance with hospital policies and procedures, including patient confidentiality and data protection.
- Implement and manage reception-related administrative tasks, such as scheduling appointments and coordinating with medical staff.

**Skills Needed**:

- **Proficiency in English**: Ability to read, write, and speak English fluently.
- **Tech-Savvy**: Comfortable using various hospital management software and technology.
- **Good Interpersonal Skills**: Strong communication and interpersonal skills to interact effectively with patients, staff, and visitors.

**Qualifications**:

- Bachelor’s degree in any field; MBA preferred.
- Minimum of 5 to 6 years of experience in a similar role, with a background in hospital or healthcare settings preferred.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Work Location: In person

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