Front Office: Gsa

9 hours ago

Nashik Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- : Front Office:GSA**

**Job location:

- Nashik, Maharashtra**

**Salary:

- 15,000-20,000 Per month**

**Experience:

- **

**Total experience:

- **
- 5 years of relevant experience in a customer service or front office role.

**Minimum experience:

- **
- 1-2 years of relevant experience in a customer service or front office role.

**Education:

- **
- High school diploma or equivalent.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Front Office Guest Service Agent (GSA), you will be the first point of contact for guests and visitors, playing a crucial role in creating a positive and welcoming experience. This position requires excellent communication, interpersonal skills, and a strong commitment to customer satisfaction.

**Responsibilities**:

- **Guest Reception**:

- Greet and welcome guests upon arrival.
- Check-in and check-out guests efficiently.
- Provide information about hotel facilities, services, and local attractions.
- **Reservations and Booking**:

- Handle reservations, cancellations, and modifications.
- Ensure accurate billing and invoicing processes.
- Coordinate with other departments to meet guests' specific needs.
- **Customer Service**:

- Address guest inquiries and concerns promptly and professionally.
- Assist guests with luggage, transportation, and any special requests.
- Handle guest feedback and resolve issues to ensure guest satisfaction.
- **Communication**:

- Relay messages and information accurately to relevant departments.
- Maintain a positive and helpful attitude in all interactions.
- **Administrative Tasks**:

- Keep accurate records of guest information and transactions.
- Handle cash and payment transactions responsibly.
- Maintain a tidy and organized front desk area.

**Requirements**:

- Excellent communication and interpersonal skills.
- Multitasking ability and attention to detail.
- Problem-solving and conflict resolution skills.
- Friendly and approachable demeanor.
- Ability to remain calm under pressure.
- Team player with a positive attitude.

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 07028222039

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