Lobby Ambassador

**Lobby Ambassador**

**Job ID**
- 184532

**Posted**
- 20-Dec-2024

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative, Communications/Public Relations, Customer Service, Facilities Management

**Location(s)**

Hyderabad - Telangana - India

POSITION GOALS: - To plan, organize and develop the overall soft services activities in accordance with the client while assuring the highest quality standards maintained at all times.

**Key Responsibilities**
- **Space Management**:

- Actively manage and coordinate the delivery of client training rooms, dining spaces, and communal areas.
- Ensure spaces are prepared in advance for scheduled training/events and that operations run smoothly.
- **Stakeholder Engagement**:

- Serve as a point of contact for space management and provide guidance to employees and visitors.
- Build and maintain relationships with teams (PMO/CTS/MES) and stakeholders to enhance networking and support.
- Collect feedback, address concerns, and take actionable steps for continuous improvement.
- Advocate for innovation by recommending workplace enhancements and fostering collaboration.
- **Flexibility and Operational Support**:

- Adapt to dynamic operational needs by undertaking additional responsibilities as required.
- Provide extended support during non-standard hours to ensure seamless operations.
- **Visitor Services**:

- Assist visitors in navigating the workplace, including locating training rooms and dining spaces.
- Offer concierge-level services to ensure a positive visitor experience.
- Proactively reach out to visitors and employees to prepare them for their experience.
- **Aesthetics and Organization**:

- Maintain floor aesthetics and organization to ensure quality standards are upheld.
- Monitor and manage communal areas, personal belongings, and lost-and-found processes.
- Reset desks and meeting rooms to ensure readiness and promote proper meeting etiquette.
- Conduct morning floor checks and address any identified issues promptly.
- **Cleanliness and Hygiene**:

- Perform regular checks and audits of cleanliness and address issues immediately.
- Organize cleanup initiatives and ensure communal spaces, including pantries, are well-maintained.
- Monitor and replenish pantry supplies, office supplies, and other essentials to avoid shortages.
- **Asset Management**:

- Submit and track helpdesk tickets for maintenance issues and ensure timely resolutions.
- Manage floor TVs, wayfinding screens, and other tech gadgets to ensure functionality.
- Be knowledgeable about all technological tools on the floor and provide immediate assistance when needed.
- **Health and Safety**:

- Ensure adherence to health and safety guidelines, including the use of safety signs and barriers.
- Monitor environmental factors, such as temperature, and report concerns through appropriate channels.
- **Community Building**:

- Organize community-focused events, such as informal talks, coffee breaks, and lunch-and-learn sessions.
- Encourage employees to share ideas for enhancing collaboration and community engagement.

WORKING HOURS: - Shifts

DRESS CODE: - Monday-Friday-Formals according to colours agreed by Deloitte with formal Suit - Saturday - business Casuals (as per client standards) (Follow strict corporate grooming standards)