Office Administrator

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.


- Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.
Reputation is looking for a Lobby Ambassador, who will act as the first point of contact for all guests, and visitors. Providing general support to visitors, vendors, internal employees, administrative support, and delivering exceptional customer service with enthusiasm.

**Responsibilities**:

- Provide general overall facility management services, including continuous monitoring of office/facility
- Be able to work night shift a few times a week
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with clients to ensure customer satisfaction
- Respond to facility inquiries and complaints, assess problems and take the necessary corrective action.
- Ensure a thorough understanding of documentation for audit readiness.
- Flexible to travel locally for office needs.
- Proficient in English, Telugu, and Hindi for effective communication with vendors and local people.
- Proposes and executes methods to enhance internal operations and streamline

processes.
- Monitors office inventory pantry supplies and manages procurement as needed.
- Remain knowledgeable regarding all operational aspects of building systems
- Coordinate with outside contractors for the service and repairs of equipment
- Follow protocol for effective building-specific maintenance and safety
- procedures.
- Maintain on-going communication with contractors, client, and team
- Assist with site inspection within the assigned building portfolio
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Manage complex work orders such as environmental issues and disaster
- recovery.
- Manage service and performance of vendors and landlords for timely
- completion of jobs.
- Create and record appropriate written communication between all parties
- Schedule and document maintenance and repairs on building equipment
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
- Provide process and procedures training and direction to new associates
- Coordinate special events in support of client
- Assist with measuring and reporting key performance indicators against service level agreements.
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of
- service and work product.

**Requirements**:

- High school diploma or equivalent required; Associate's degree preferred.
- Three years or more of experience as a receptionist in a corporate environment.
- 2 to 3 years of experience with Microsoft Office Software or Google Suites such as (Word, Excel, Outlook, powerpoint).
- Strong work ethic, team and service-oriented; being able to build working

relationships.
- Strong verbal communication and customer service skills.
- Professional demeanor, appearance, and attitude.
- Proven ability to remain calm under pressure.

When you join Reputation, you can expect:
- Flexible working arrangements.- Career growth with paid training tuition opportunities.- Active Employee Resource Groups (ERGs) to engage with.- An equitable work environment.

Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton_._

Our employees highlight our:
- Ample Opportunities
- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.”- Positive Culture
-