Experience Ambassador

4 weeks ago


Hyderabad India JLL Full time

Job Description - Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. - Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. - Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. - Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. - Ensure specific processes/manuals is followed. - Visitor admission is properly authorized. - Assisting with special needs for visitors with disabilities. - Ensuring basic cleanliness of lobby, lifts and public area. - Ensure the laptop details are scanned and check for Govt. IDs. - Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix. - Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. - Ensure Client safety and security protocols are followed. - Daily reconciliation & shredding of daily badges. - Participate in Emergency Evacuation procedures including crisis management and business continuity. - Assisting and supporting in the Bay/Focus Connects. - Completion of POY survey among employees. - Completion of daily floor walkarounds. - Coordinate with the DM/DE to close the observations found during walkarounds. - Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same. - Observing and ensuring COVID protocols being followed by all at the workplace. - Escalating process violations by employees as per the escalation matrix. - Operate the front office computer system to assist front office attendants if necessary. - Ensure training of front office /CX staff as per relevant training calendars. Salary Budget: INR:46,000 to 48,000 per month


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