Workplace Ambassador

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Description: Workplace AmbassadorClient: UBSLocation: Hyderabad (Aquila & Centaurus)Department: Facilities Management - Workplace ServicesReports To: WorkpManagerPosition OverviewWe are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.Key ResponsibilitiesEmployee Experience & EngagementServe as primary point of contact for UBS employees across workplace servicesProvide exceptional customer service and resolve employee queries promptlyProactively engage with employees to understand needs and gather feedbackSupport new employee onboarding and workplace orientationFacilitate employee events, celebrations, and engagement activitiesMaintain a welcoming and professional workplace atmosphereMulti-Location FlexibilitySeamlessly operate between Aquila and Centaurus locations as requiredMaintain consistent service standards and employee experience across both sitesAdapt to varying workplace cultures and operational requirements at each locationSupport inter-location coordination and employee transitionsEnsure effective communication between site teams and managementFront-of-House & Reception ServicesManage reception desk operations and guest servicesHandle visitor registration, access coordination, and escort servicesMaintain professional front-of-house presentation and ambianceCoordinate meeting room bookings and space reservationsSupport VIP visits and executive-level guest arrangementsEnsure lobby and common areas maintain premium standardsWorkplace Services CoordinationCoordinate soft services including housekeeping, catering, and maintenance requestsMonitor service delivery quality and address any service gapsHandle employee service requests through ticketing systems or direct interactionCoordinate with vendors and service providers for seamless service deliverySupport workplace amenity management (cafeteria, wellness areas, recreation spaces)Manage workplace announcements and communication disseminationSpace & Environment ManagementMonitor workplace utilization and space optimizationSupport hot-desking, flexible workspace, and hybrid work arrangementsCoordinate workspace setup for new joiners and relocationsEnsure workplace comfort through temperature, lighting, and ambiance managementSupport space planning initiatives and workplace transformation projectsMaintain workplace aesthetics and professional environment standardsHealth, Safety & Compliance SupportSupport health and safety protocols and emergency proceduresMonitor compliance with workplace policies and guidelinesAssist in evacuation drills and emergency response coordinationEnsure adherence to COVID-19 and health safety measuresReport safety hazards and coordinate corrective actionsSupport workplace wellness initiatives and programsTechnology & Digital Services SupportAssist employees with workplace technology and digital servicesCoordinate IT support requests and equipment issuesSupport audio-visual setup for meetings and eventsManage workplace applications and booking systemsProvide basic troubleshooting for workplace technologySupport digital workplace initiatives and implementationsAdministrative & Operational SupportMaintain workplace documentation and service recordsGenerate reports on employee feedback and service metricsSupport inventory management for workplace supplies and amenitiesCoordinate with facilities teams for operational requirementsHandle administrative tasks related to workplace servicesSupport budget tracking and cost management initiativesRequired QualificationsEducation & ExperienceBachelor's degree in Hospitality, Business Administration, Communications, or related field3-5 years of experience in customer service, hospitality, or workplace servicesExperience in corporate environment or executive support roles preferredBackground in front-of-house operations, guest services, or employee experienceExperience with multi-location operations is advantageousCore CompetenciesCustomer Service ExcellenceExceptional interpersonal and communication skillsStrong customer service orientation with problem-solving abilitiesProfessional demeanor and executive-level interaction capabilitiesAbility to handle complaints and difficult situations diplomaticallyProactive approach to employee engagement and satisfactionWorkplace Services KnowledgeUnderstanding of workplace operations and employee needsKnowledge of soft services coordination and vendor managementFamiliarity with space management and workplace optimizationUnderstanding of health, safety, and compliance requirementsExperience with workplace technology and digital platformsOperational SkillsStrong organizational and multitasking abilitiesAttention to detail and quality service deliveryAbility to work independently and as part of a teamFlexibility to adapt to changing priorities and requirementsTime management and prioritization skillsCommunication & Language SkillsExcellent verbal and written communication in EnglishProficiency in local languages (Hindi, Telugu) preferredProfessional presentation and public speaking abilitiesActive listening skills and emotional intelligenceCross-cultural communication and sensitivityTechnical SkillsProficiency in MS Office Suite and workplace management systemsBasic knowledge of facilities management softwareFamiliarity with visitor management and booking systemsUnderstanding of digital workplace tools and applicationsSocial media and communication platform knowledgeKey Performance IndicatorsEmployee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace servicesResponse Time: Address employee queries and requests within 2 hoursService Quality: Achieve excellence ratings in service delivery assessmentsEngagement Metrics: Drive high participation in workplace events and initiativesIssue Resolution: Resolve 90% of employee concerns at first point of contactFeedback Implementation: Successfully implement employee suggestions and improvementsWorking Conditions & RequirementsLocation Flexibility: Regular rotation between Aquila and Centaurus based on operational needsWorking Hours: Standard business hours (9:00 AM - 6:00 PM) with flexibility for eventsPhysical Requirements: Significant time spent standing, walking, and interacting with employeesAvailability: Occasional support during extended hours, events, or special occasionsProfessional Appearance: Maintain professional dress code and grooming standardsCareer Development OpportunitiesProgression to Senior Workplace Ambassador or Facilities Executive rolesCross-training in facilities management and operationsProfessional development in customer experience and service excellenceLeadership development and team coordination opportunitiesIndustry certifications in workplace management and employee experienceCompensation & BenefitsCompetitive salary based on experience and qualificationsPerformance-based incentives and recognition programsTransportation allowance and meal benefitsComprehensive medical insurance and wellness programsProfessional development and training opportunitiesJLL employee benefits and career advancement pathwaysSuccess FactorsEmployee-First Mindset: Genuine passion for creating exceptional employee experiencesAdaptability: Ability to thrive in dynamic, multi-location environmentProfessional Excellence: Maintain highest standards of service and presentationCollaborative Spirit: Work effectively with diverse teams and stakeholdersContinuous Improvement: Proactively seek ways to enhance workplace experienceIdeal Candidate Profile: A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.Location: On-site –Hyderabad, TSScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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