Lobby Ambassador

JLL supports the Whole You, personally and professionally.
Lobby Ambassador
Integrated Facilities Management — Corporate Solutions (Country, Region)
**What this job involves**:
Providing the perfect touch to our clients’ events
In this role, you will be at the bottom of our clients’ visits off-site and external events—focusing on the nitty-gritty of related tasks, so everything is up and running. And when things go astray at any stage of the event planning, the responsibility falls squarely on your shoulders. You’ll need to constantly be on the lookout for any holes in the plans and iron them out as soon as possible.
Specific Duties
**Client and Employee Assistance**:
Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized. Serve as the primary point of contact for employees, providing a high-touch, hospitable experience. Maintain conference rooms for cleanliness and set-up. Organize and manage fun, engaging community events to foster employee connections. Drive behavioral changes to support new ways of working (e.g., hoteling etiquette).
**Conference and Meeting Room Booking Management**:
Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use. Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals. Check and ensure all necessary equipment and facilities are in good working condition. Collaborate with relevant teams for outsourced items ordered for events. Be aware of any project works or building issues that may impact your customers
**Community & Event Management**:
Conduct pulse surveys to understand occupants' needs and address concerns. Conduct monthly Workplace Connect and Focus Meet sessions with various projects. Capture feedback through personal interactions and point of view app. Perform routine walkthroughs and assessments of the space. Maintain effective communication and working relationships with all other departments. Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace. Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions. Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team.
Floor Inspections
Monitor cleanliness at the workplace especially key touchpoint areas. Ensure level of cleanliness is at its optimum level. Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM. Manage vendor to ensure compliance for scheduled maintenance.

**Requirements**:
Excellent interpersonal skills with a customer-focused mindset. Strong organizational and problem-solving abilities. Proactive and self-motivated individual with the ability to work independently. Attention to detail and ability to prioritize tasks. Good communication skills with the ability to engage and connect with people.

**Qualifications**:
Connecting with a whole host of people
The event plans you will bring to life will not be possible without the help of vendors, so you’ll need to build positive relationships with them.
Particularly, you’ll be sitting down with hotel suppliers and negotiate with them for the most competitive deals. Before you make any decisions, you’ll need to make sure that you get everything you want and need.
Lastly, you’ll need your customers to be your eyes and ears. You’ll also ask them for their insights and feedback on how events can be improved.
The eye for detail
Well-executed events require event pros that pay attention to detail. You’ll stay on top of the tiniest of details to create a flawless event experience.
Strong charisma
Do you have the written and verbal communication skills to interact with a wide variety of people? Can you convey your message with confidence and clarity? You should have these skills to ensure that you’re on the same page as your clients, appropriately responding to their wants and needs.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility