CRM Associate
1 week ago
**JOB TITLE**:
CRM Associate
**LOCATION**:
Gurgaon
**ABOUT THE COMPANY**
Callaway Golf India Pvt. Ltd was founded in 1982. It is a leading manufacturing company that designs, manufactures, markets & sells equipment’s such as Golf Clubs, balls and other golf related accessories such as bags, gloves & caps. The company sells its products through golf retailers and sporting goods retailers, through mass merchants, directly online, and through its pre-owned and trade-in services. Callaway markets its products in more than 70 countries worldwide.
**PROFILE SUMMARY**
**JOB RESPONSIBILITY AND ACCOUNTABILITY**:
- Maintain & update the CRM Database and segment customer database to enable targeted marketing efforts
- Analyze CRM campaign performance and recommend valuable insights to the management
- Design and execute customer loyalty programs and intiatives to ensure customer retention
- Collect customer feedback and identify solutions to enhance customer satisfaction
- Provide robust solutions to customer queries and maintain high customer satisfaction rate
- Collect customer shopping behaviour to analyze and uncover customer preferences and opportunities
- Collaborate with internal stakeholders to align CRM Efforts with broader business goals
- Coordinate with external stakeholders for CRM platform updates and improvements
- Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.
**SKILLS REQUIRED**:
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.)
- Strong analytical skills and the ability to interpret data effectively
- Excellent communication and interpersonal skills
**ELIGIBILITY**:
- Bachelor's degree in Marketing, Business Administration, or a related field
- 3- 5 year’s experience
**WORKING DAYS & TIME**:
- Monday to Friday (9:30 AM - 6:00 PM)
**Job Types**: Full-time, Permanent
Pay: ₹480,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9306925969
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