Customer Service Delivery Executive
2 days ago
**Executive - Customer Service Delivery**
**Location**:CHENNAI
**Business Unit**:Records Management
**Number of Positions: 2**
**Key Performance Objectives**:
- **Client Relationship Management**: Meeting clients, resolving queries, seek feedback.
- **Internal**: Collaborate with Operations team, facilitate service delivery of requests raised. Update system data regularly in CRM etc.
- **Up-Sell, Deep-Sell, Cross-Sell**: Additional or New Services to enhance Revenue.
- **Client Operations**: Invoicing on time, Collections to meet Aging Targets.
- **Contract Renewals **with higher rates or more services.
**Experience**: 2-3 Years.
**Job TASKS**:
**1. Client Relationship Management**:
- **Proactively meet** with clients: Regularly engage with clients to understand their needs, preferences, and challenges.
- **Address client issues**: Resolve any client concerns promptly and effectively.
- Build strong relationships: Foster positive relationships with clients to enhance loyalty and retention.
- **Deep selling**: Identify opportunities to upsell additional services or products to existing clients.
**2. Internal Coordination**:
- **Collaborate with operations team**: Work closely with the operations team to ensure seamless service delivery.
- **Coordinate client requests**: Facilitate communication between clients and internal teams to meet client expectations.
- **Collect feedback**: Gather client feedback and relay it to relevant teams for continuous improvement.
**3. Tech Savviness and Digital Insight**:
- Stay updated: Keep abreast of industry trends, digital services, and technological advancements.
- Leverage technology: Utilize digital tools and platforms to enhance client interactions and streamline processes.
**4. End-to-End Client Servicing**:
- Onboarding: Assist in the smooth onboarding of new clients, ensuring a positive experience.
- Payments and invoicing: Manage billing, invoicing, and payment collection processes.
- Client retention: Implement strategies to retain clients and prevent churn.
Pay: ₹400,000.00 - ₹500,000.00 per year
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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