Customer Service Executive
2 days ago
**Job Title**: Customer Service Executive
**Job Type**: Full-time
**Experience**: 0-2 years (Freshers Welcome)
**Job Summary**:
**Key Responsibilities**:
- Provide timely and accurate information about products and services.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Ensure customer satisfaction through professional and empathetic communication.
- Record and document customer interactions using CRM tools.
- Collaborate with internal teams to escalate unresolved issues.
- Meet daily/weekly performance metrics and service levels.
**Required Skills & Qualifications**:
- Strong verbal and written communication skills in English.
- Ability to work well in a team environment.
- Basic computer knowledge and typing skills.
- Problem-solving mindset with a customer-first approach.
- Positive attitude and willingness to learn.
- Ability to remain calm and composed under pressure.
- Educational Qualification: Minimum 12th pass or Graduate in any discipline.
- Prior experience in customer service, call center, or helpdesk environment.
- Familiarity with CRM tools and customer handling techniques.
**What We Offer**:
- Friendly and supportive work environment.
- On-the-job training and career growth opportunities.
- Competitive salary and performance incentives.
- Flexible work shifts and weekly offs.
Pay: ₹12,000.00 - ₹25,000.00 per month
Schedule:
- Monday to Friday
- Night shift
- US shift
**Language**:
- English (preferred)
Work Location: Remote
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