Customer Service Executive

1 week ago


Chennai Tamil Nadu, India Hire4Biz Full time

**Customer Care Management**
- To interact with customers/clients and guiding them to make the right purchases.
- To ensure service after sales, and also customer satisfaction.
- To enlighten the customer of the Schemes running in the store.
- To help locate a customer in the store.

**Customer Relations Management**
- Maintain & Analyze database of Customers.
- Identify areas of providing customized services to the various categories of customers.
- Analyzing the feedback of the customers and working on improving the service levels.
- Obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the Merchandisers.

**Home Deliveries**
- Developing a system for operation of Home Deliveries.
- Continuously monitoring the process and improve the process for smooth operation of Home Deliveries.

**Handling Customer Queries**
- Handling customer complaints on telephone.
- Solving customers problems when they approach the Customer help desk.

**Key Accounts Management**
- Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
- Solving problems of the Key Accounts

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person



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