Supv Ii Customer Service

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Responsibilities**:
1. Lead the region for overall COE parameters
2. People Management - Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels, and disciplines employees.
3. Order Management - Will handle issues in import, exports and local customer’s, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
4. Commercial Management: maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management - Timely closure of credit and debit note request
5. Forecast Management: forecast gathering assistance, analysis & mapping customer wise part wise performance.
6. Reporting & Analytics : Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, power BI, tableau
7. Stake holder management: To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience.
8. Situation handling: Evaluates situations that impact operations and decide level of support and response required.
9. Outbound Logistics: End to end monitoring of shipment deliveries from warehouse to customer post Delivery creation
10. KPI’s Key performance indicators: Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery, Lates & process optimization projects

**Education and Knowledge**:

- Any Graduate degree

**Critical Experience**:

- 5+ years of experience
- Working experience in SAP & MS office
- Experience of supervision, project handling & performance management
- Extensive transactional working experience in manufacturing industry under CS / Supply chain.
- Experience of effective collaboration in multiple regional teams set up & stake holder management
- Previous experience from automotive / service industry preferred.

**Competencies**:

- Managing and Measuring Work
- Building Effective Teams
- Motivating Others
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
- SET : Strategy, Execution, Talent (for managers)

**Compensation**:
**What TE Connectivity Internship Program offers**
TE has a robust internship program that provides our interns with an abundance of resources to feel included as part of our Team. Every summer we coordinate various educational and networking events for our interns. The TE University Relations team will be hosting virtual meetups, information sessions, tours, skill building presentations, and topping it off with National Intern Day celebration activities.

A unique employee resource group we have is the Young Professionals Employee Resource Group (ERG). This group is committed to creating a highly engaged and empowered cross-functional network of young professionals by placing high value in Professional Development, Networking Opportunities and Community Involvement to drive the success of our interns.

In addition to the ERG, we also provide our interns with complete access to our internal library of self-lead courses. These courses include academies like leadership to help the interns develop their development in becoming future leaders at our organization. To help with their professional growth, we provide access to Mentors via our NAVIGATE platform. Mentors serve as a guide to navigate the organization and provide additional support in their career endeavors at the company. Our program provides a holistic experience for interns that targets professional development and personal growth.

Our internship program typically runs May thru August and gives students the opportunity to work on projects that contribute to the success of their team and build on their classroom experience. Throughout the 10-12-week program, interns will be provided with:

- Onboarding & Orientation
- Professional Development Workshops
- Networking Opportunities
- Operations Experience
- Executive Exposure

**Timeline**

EOE, Including Disability/Vets