Executive customer service

2 days ago

Pune, Maharashtra, India ATA Freight Full time ₹ 2,50,000 - ₹ 7,50,000 per year

SJob Summary:

The Customer Service role to ensure our customers receive top-notch services when it comes to their shipments of equipment and parts. Incumbent / Role holder will be go-to person for answering questions, booking shipments, and keeping things on track from start to finish, all while working with different teams to make sure everything runs smoothly.

Key Responsibilities:

I. Customer Support & Communication: You'll be the main point of contact for our customers, answering their questions, keeping them updated on their shipments, and making sure everything is running smoothly.

II. Shipment Coordination: From booking shipments to ensuring the delivery of John Deere products, you'll be responsible for making sure everything is handled correctly. This includes paperwork, customs clearance, and getting the products delivered without any delays.

III. Team Collaboration: Youll work closely with the sales, operations, and logistics teams at John Deere to ensure everything is in sync. If there are any issues with a shipment, youll help resolve them quickly and make sure the right information is shared across teams.

IV. Proactive Problem-Solving: Youll anticipate any issues that might come up with shipments and act quickly to resolve them. The goal is to make sure there are no delays or disruptions, and our customers are always satisfied.

V. Improving Processes: Youll keep an eye out for ways to make things run more smoothly and efficiently, offering feedback or suggestions for improving how things are done.

Key Skills & Qualification:

I. Strong customer service orientation with excellent communication and interpersonal skills.

II. Ability to handle documentation processes including invoices, shipping papers, and customs clearance.

III. Proficiency in MS Office Suite (Excel, Word, Outlook) and exposure to logistics/ERP systems.

IV. Bachelors degree in Business Administration or Business Commerce.

V. 1- 3 years of experience in customer service

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