Customer Technical Services Analyst Ii
19 hours ago
Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide Together with our customers we re helping build a sustainable economy where everyone can prosper We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology and innovation partnerships and networks combine to deliver a unique set of products and services that help people businesses and governments realize their greatest potential Title and Summary Customer Technical Services Analyst II Overview Provides service support for businesses B2B and enterprises B2E that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues Responsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures Serves as technical resource accountable for analyzing supporting and troubleshooting customer technical support inquires provides alternate solutions as needed Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind Implements process improvements formulating recommendations to enhance customer service delivery and minimize inefficiencies Assumes responsibility for small-sized projects initiatives as an individual contributor with specialized knowledge of Mastercard s products services within a particular discipline Reviews customer issue logs and proposes resolutions escalating issues that require more advanced knowledge Gains exposure to Mastercard products services within a particular discipline or product line May provide guidance to less experienced team members Experiences Experience troubleshooting and responding to routine customer inquiries with high quality resolutions Experience assisting on process improvement initiatives according to standard procedures Experience delivering technical resolutions in a timely manner The ideal candidate should be able to work in 24 7 environment Corporate Security Responsibility All activities involving access to Mastercard assets information and networks comes with an inherent risk to the organization and therefore it is expected that every person working for or on behalf of Mastercard is responsible for information security and must Abide by Mastercard s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines
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Customer Technical Services Analyst II
2 weeks ago
Pune, Maharashtra, India Mastercard Full time ₹ 5,00,000 - ₹ 12,00,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Technical Services Analyst II
4 days ago
Pune, Maharashtra, India Mastercard Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Technical Services Analyst II
2 weeks ago
Pune, Maharashtra, India Mastercard Full time ₹ 5,00,000 - ₹ 12,00,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Service Desk Analyst
3 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune IT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune IT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune - IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
20 hours ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have - Atleast 2 years of experience handling Service Desk services. - Fluency in English (Reading, Writing,...
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Service Desk Analyst
17 hours ago
Pune, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...
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Service Desk Analyst
3 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - PuneIT Service Desk OperationsAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial SkillUnderstanding and knowledge on IT Infrastructure.Work in any shift (24*7)ITIL...
