Customer Service Associate

2 weeks ago

Bandra Mumbai Maharashtra, India Skill Nitro Full time

In this role you will be the primary contact for our Guests seeking assistance through chat & phone. You will provide prompt, courteous, and knowledgeable responses to inquiries and ensure a positive guest experience. This role requires excellent communication skills, a strong understanding of our products and services, and the ability to handle multiple conversations simultaneously.

**As a Customer Service Associate, you will**:

- Manage customer relationship via phone & chat systems from our Contact Center
- Coordinate check-in’s, ensuring guests are welcomed warmly and oriented to the property
- Address guest inquiries, concerns, and requests promptly, enhancing their overall experience
- Coordinate closely with our Sales, Housekeeping & Maintenance Teams for property readiness
- Communicate clearly and effectively, tailoring responses to each customer’s level of understanding
- Act as a brand ambassador, upholding our commitment to quality and hospitality
- Closing sales enquiry (This is not a sales process. But inbound sales inquires have to be handled & closed)

**Required Skills**:

- Expert at handling customer queries using chats & phone within the client SLA's
- Fluency in spoken & written English (Must) _local languages will be added advantage_
- Well versed with using computers, MS office, MS excel etc.
- Typing speed of 35 w.p.m. (Must)
- Knowledge of Bed n' Breakfast functions (not mandatory)
- Customer-centric mindset with a focus on delivering memorable experiences.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer support

**Desired Traits (Competency)**:

- Passion for great customer service
- Rapport building, should be able to build good connect
- Patience, empathy, and the ability to stay calm under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to work both independently and as part of a team
- Eye for business improvement

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance
Contract length: 6 months

Pay: ₹15,000.00 - ₹20,000.00 per month

Expected hours: 45 per week

**Benefits**:

- Flexible schedule
- Paid time off
- Work from home

**Location**:

- Bandra, Mumbai, Maharashtra (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

**Speak with the employer**
+91 9764161611

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