Orm Executive
8 hours ago
Job Summary:
We are looking for a dedicated Online Reputation Management (ORM) Associate to join our
team. The ORM Associate will play a key role in managing and strengthening our brand's online
presence, addressing customer queries, tracking online reviews, and fostering a positive brand
image across digital platforms. This role is ideal for a proactive, detail-oriented individual with
strong communication skills and a customer-centric focus.
Key Responsibilities:
- Monitor Brand Mentions: Track, monitor, and record brand mentions across social
media, forums, review sites, and other online platforms, identifying trends and alerting
relevant teams to positive or negative sentiment.
- Manage Reviews and Feedback: Respond promptly to customer reviews and feedback
on Google, app stores, social media, and other review sites, working to resolve issues
effectively and reinforce positive experiences.
- Crisis Management: Act swiftly in reputation-related crises, developing and executing
response plans in collaboration with the communications team.
- Report and Analyze Data: Provide regular reports on customer satisfaction, response
rates, and feedback trends, sharing insights and actionable recommendations for
continuous improvement.
- Collaborate with Teams: Work closely with customer service, marketing, operations,
and PR teams to maintain consistent messaging and address customer issues.
- Stay Updated: Remain informed of industry trends, ORM best practices, and new tools
in digital customer service.
**Requirements**:
- Education: Bachelor’s degree in Marketing, Communications, Public Relations, or
related field.
- Experience:1 year of experience in ORM, social media management, or customer
relations.
- Any south language capability will be an added advantage
- Skills:
○ Excellent written and verbal communication skills.
○ Strong ability to handle sensitive issues with professionalism.
○ Proficiency in English, typing, and MS Office.
○ Solid analytical and problem-solving abilities.
○ Ability to work independently while collaborating across departments.
○ Familiarity with SEO is an advantage.
Key Competencies:
- Customer Focus: Committed to understanding and meeting customer needs.
- Attention to Detail: Thorough and precise in managing responses.
- Resilience: Maintains composure in challenging situations.
- Proactive Approach: Able to anticipate risks and act swiftly.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Application Question(s):
- What is your current monthly inhand salary?
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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