ORM Executive

2 weeks ago

Mumbai, India Acme Services Full time

Job Description Responsibilities: - Social Media Engagement Planning: Work closely with the content and design teams to strategically plan monthly engagement initiatives across all social media platforms. - Trend Guidance & Execution: Guide the studio, design, and content teams on current social media trends and ensure these trends are effectively incorporated and executed in campaigns. - Campaign Performance Analysis: Analyze campaign results using data, guiding the internal team on performance insights and collaborating to plan improvements for future efforts. - Engagement Strategy Development: Create and present comprehensive strategies aimed at significantly improving social media engagement metrics. - Competitive Analysis: Track competitor numbers, new initiatives, and conduct monthly competitive benchmarking to identify market trends and opportunities. - Process Improvement: Implement new processes to build efficiencies for overall social media efforts, streamlining workflows and enhancing productivity. - Daily Social Media Operations: Manage daily social media operations, ensuring consistent posting, community interaction, and brand presence. - Social Media Ownership: Act as the owner and custodian of the brand's social media presence within the team, ensuring brand voice and guidelines are maintained. - Social Media Reporting: Conduct regular data reporting and prepare monthly dashboard presentations on social media performance for management. - Online Reputation Management (ORM): - Ensure that all ORM efforts are effectively implemented to drive a positive brand reputation across various digital platforms. - Ensure effective and optimized use of the designated ORM tool. - Implement daily response management protocols for customer queries and feedback across digital channels. - Collaborate closely with Customer Support, Tech, Sales, and Revenue teams to ensure timely and accurate resolution of customer queries. - Manage and optimize the Turnaround Time (TAT) for first-level responses and continuously seek efficiencies in overall response TATs. - Conduct regular data reporting and prepare monthly dashboard presentations on ORM performance for management. Required Skills: - Experience in planning and executing social media engagements. - Ability to guide design and content teams on social media trends. - Proficiency in analyzing campaign data and planning improvements. - Skills in creating and presenting social media engagement strategies. - Experience in tracking competition and competitive benchmarking. - Ability to implement new processes for social media efficiency. - Strong understanding and experience in daily social media operation management. - Proven ownership and custodianship of social media presence. - Experience in regular data reporting and dashboard presentations. - Demonstrated ability to drive positive brand reputation across digital platforms. - Proficiency in using ORM tools. - Experience in daily response management to customer queries. - Ability to work closely with cross-functional teams (Customer Support, Tech, Sales, Revenue) for query resolution. - Skills in managing and improving response TATs. - Excellent communication, analytical, and problem-solving skills.

  • orm executive

    6 days ago

    Mumbai, Maharashtra, India Goldmine Advertising Full time ₹ 2,40,00,000 - ₹ 4,80,00,000 per year

    Company DescriptionGoldmine Advertising, with over two decades of experience, is one of India's leading advertising agencies. Headquartered in Mumbai with various branches across major cities, we offer 360-degree advertising and media solutions. Our team of over 150 motivated professionals caters to a diverse range of clients from both public and corporate...

  • Orm Executive

    5 days ago

    Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Executive Online Reputation Management Location: Mumbai | Full-time | OnsiteWhy This Role RocksYoull be the real-time voice of the brand, responding to everything from user queries to love notes—and maybe even the occasional troll. With the right words and quick reflexes, you'll turn interactions into impressions and feedback into brand love.The Impact...

  • Orm Executive

    6 days ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • ORM Executive

    2 weeks ago

    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Prabhadevi | ElphinstoneIdeal Candidate Profile :· Strong passion for social media· Familiarity with various social media platforms and their features· Entrepreneurial, and...

  • ORM Executive

    1 week ago

    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executives).Work Location (work from office) : Lower Parel | PrabhadeviIdeal Candidate Profile :· Strong passion for social media· Familiarity with various social media platforms and their features· Entrepreneurial,...

  • Orm Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India MORE RETAIL PRIVATE LIMITED Full time

    Job Summary: We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive,...

  • ORM Executive

    4 days ago

    Marol, Mumbai, Maharashtra, India Speshally NHS Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: ORM ExecutiveLocation: Andheri East, MumbaiType: Full-time (Contract) | 5 Days a Week | Rotational Shifts (including night)About the Company:WhizCrow is a global Brand Authority Management Agency with offices in India, UAE, and the US. The company helps businesses build their digital presence, manage their reputation, and improve customer...

  • ORM Consultant

    2 days ago

    Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Executive Online Reputation ManagementLocation: Lower Parel Mumbai | Full-time | OnsiteWhy This Role Rocks Youll be the real-time voice of the brand, responding to everything from user queries to love notesand maybe even the occasional troll. With the right words and quick reflexes, you'll turn interactions into impressions and feedback into brand love.The...

  • Orm Executive

    2 weeks ago

    Mumbai, India Acme Services Full time

    **Roles and Responsibilities** - Facilitate problem resolution along with other questions.- - Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Brand- Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities,...

  • Trainee Orm Executive

    6 days ago

    Mumbai, India Pinstorm Full time

    We are one of the oldest and most experienced independent digital-first marketing firms in South Asia. We are looking for full-time employees to work in Online Reputation Management (ORM). Job description: Position: Trainee executive English speaking Basic understanding of Commerce Should own their own device (laptop) At Pinstorm you will be part of a team...