ORM Executive

7 days ago

Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executives).

Work Location (work from office) : Lower Parel | Prabhadevi

Ideal Candidate Profile :

· Strong passion for social media

· Familiarity with various social media platforms and their features

· Entrepreneurial, and possess a proactive approach with a strong bias for action

· A deep desire and commitment to create truly outstanding output at all times

· Candidate with previous experience in customer service industry can apply.

Shifts: Rotational Shifts – including night shifts (5 days working)

Week Off: Rotational (any 2 days in the week, could be split or consecutive)

Responsibilities: (Including, not restricted to)

· Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.

· Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.

· Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.

· Monitor and respond to social reviews and engagement.

· Maintain listings on search engines, online directories, and ratings/review sites.

· Facilitate online company and physician reviews and endorsements.

· Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.

· Track, analyze, and report online reputation results.

· Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.

· Identify opportunities to optimize online reputation management on various review sites · Manage and solicit reviews.

· Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.

· Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.

· Generate and meet timelines for agreed reports.

Job description

HAWK is a new-age customer experience agency focused on ORM, Listening, and Customer Support. We execute Omni channel ORM strategies and crisis management, analyze social media feedback, and guide brands through complex customer support challenges. With a disruptive approach towards customer support, HAWK unites the smartest minds with advanced processes and tools to invoke genuine emotions and provide a stellar customer experience. We cater to brands like OPPO Mobiles, OLA Cabs, Sony TV and Amazon MiniTV to name a few.

  • orm executive

    6 days ago

    Mumbai, Maharashtra, India Goldmine Advertising Full time ₹ 2,40,00,000 - ₹ 4,80,00,000 per year

    Company DescriptionGoldmine Advertising, with over two decades of experience, is one of India's leading advertising agencies. Headquartered in Mumbai with various branches across major cities, we offer 360-degree advertising and media solutions. Our team of over 150 motivated professionals caters to a diverse range of clients from both public and corporate...

  • Orm Executive

    5 days ago

    Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Executive Online Reputation Management Location: Mumbai | Full-time | OnsiteWhy This Role RocksYoull be the real-time voice of the brand, responding to everything from user queries to love notes—and maybe even the occasional troll. With the right words and quick reflexes, you'll turn interactions into impressions and feedback into brand love.The Impact...

  • ORM Executive

    2 weeks ago

    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Prabhadevi | ElphinstoneIdeal Candidate Profile :· Strong passion for social media· Familiarity with various social media platforms and their features· Entrepreneurial, and...

  • ORM Executive

    2 weeks ago

    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Lower Parel | PrabhadeviIdeal Candidate Profile :Strong passion for social mediaFamiliarity with various social media platforms and their featuresEntrepreneurial, and possess...

  • ORM Consultant

    2 days ago

    Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Executive Online Reputation ManagementLocation: Lower Parel Mumbai | Full-time | OnsiteWhy This Role Rocks Youll be the real-time voice of the brand, responding to everything from user queries to love notesand maybe even the occasional troll. With the right words and quick reflexes, you'll turn interactions into impressions and feedback into brand love.The...

  • Head of RISK ORM

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About BNP Paribas India SolutionsEstablished in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...

  • ORM Executive

    2 weeks ago

    Mumbai, Maharashtra, India Speshally Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for anexperienced ORM Executiveto join our team. You will be responsible for handlingcustomer inquiries and troubleshooting technical issuesvia email and chat. The ideal candidate will have prior experience inISP, Telecom, or similar industries, with a strong ability to diagnose and resolve technical concerns while maintaining a...

  • Orm Executive Consultant

    7 days ago

    Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Overview: We are Indias most exciting Digital first Creative agency. We understand the behavior of the new age consumer and leverage the power of digital platforms to create impactful communication for our clients businesses. We specialize in the 3 C's - Creative campaign communication, Content production and leveraging the Creator communities.At FCB...

  • ORM Framework Adherence

    2 weeks ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ORM Framework Adherence & QA - AssociateJob ID: R0407222Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM Framework Adherence & QA - AssociateLocation: Mumbai, IndiaRole DescriptionYou will be joining the ORM Framework Adherence & QA team, and...

  • SEO, ASO, ORM Associate

    6 days ago

    Mumbai, Maharashtra, India XpressEdu Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Exp: 5 years in SEO, ASO And ORMKey ResponsibilitiesSearch Engine Optimization (SEO)Develop and execute on-page, off-page, and technical SEO strategies to improve website rankings and organic traffic.Conduct keyword research, content gap analysis, and competitor benchmarking.Optimize meta tags, headers, schema, internal linking, and page load...