ORM Executive

2 days ago


Mumbai, Maharashtra, India Speshally Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Role

We are looking for an
experienced ORM Executive
to join our team. You will be responsible for handling
customer inquiries and troubleshooting technical issues
via email and chat. The ideal candidate will have prior experience in
ISP, Telecom, or similar industries
, with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

This role requires
excellent written English skills
, attention to detail, and the ability to
communicate effectively with global customers
. Additionally, proficiency in
Italian, French, Japanese, German, or Spanish
is a
strong plus
, as we support a diverse international clientele.

Key Responsibilities

●     Respond promptly to
customer inquiries via email and chat
.

●     Diagnose and
resolve technical issues
related to ISP, Telecom services, or similar industries.

●     Provide
clear, step-by-step troubleshooting assistance
to customers.

●     Maintain detailed and accurate records of customer interactions.

●     Collaborate with internal teams to escalate and resolve complex technical concerns.

●     Ensure high-quality customer support while
meeting SLAs for response and resolution time
.

●     Offer
multilingual support
, if applicable, to enhance customer experience.

Requirements

●     Minimum
1- 2 years of experience
in
email and chat-based customer support
.

●     Prior experience in
technical troubleshooting
(preferably in ISP, Telecom, or similar fields).

●     
Excellent English communication skills
(written & comprehension).


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