ORM Executive

7 days ago


Mumbai, Maharashtra, India The Starter Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Understand business needs and business objectives
  • Monitor online content related to the brand and its products on Social Media & Web platforms (Facebook, Instagram, Twitter, YouTube, Blogs, Forums, Review Sites, Websites, etc.)
  • Listening & analysing related conversations around the brand/topics tracked via ORM & Listening tools
  • Identification & Response to actionable queries using Social CRM tools
  • Escalations to relevant Brand/CS teams for suitable response/action
  • Classification of conversation data handled, for post analysis
  • Monitoring online product reviews and endorsements
  • Provide alerts about online social media channels for brands and competitors
  • Monitor online coverage of issues involving the brand with a crisis potential
  • Helping manage crisis communications arising from brand or company activities
  • Assist in building online groups, forums, communities, and social networks
  • Analyse & understand online data that is relevant to brands based on sentiments, product experience, product categories, customer/user relations, & marketing activities
  • Prepare & assist with daily, weekly, and monthly reports using relevant analytics platforms, tools, and datasheets
  • Maintaining response TAT as per service level agreements
  • Ensuring adherence to standard operating procedures
  • Staying up to date with current technologies and trends in social media, tools, and related platforms
  • Keeping abreast of industry news, trends, knowledge to better interpret data and improve performance
  • Suggesting ways to improve the brand presence & reputation in the market

  • ORM Executive

    2 days ago


    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Lower Parel | PrabhadeviIdeal Candidate Profile :Strong passion for social mediaFamiliarity with various social media platforms and their featuresEntrepreneurial, and possess...

  • ORM Executive

    3 days ago


    Mumbai, Maharashtra, India Zurich Kotak General Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    GreetingsZurich Kotak General Insurnace is Hiring for ORM ExecutiveRole & responsibilitiesTrack brand mentions across social media, review platforms, forums, and news outlets using our tool social listening software (Sprinkler)Respond to reviews, comments, and queries in a timely and professional manner to foster positive engagementAct swiftly during PR...

  • ORM Specialist

    2 days ago


    Mumbai, Maharashtra, India Firstsource Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Online Reputation Management (ORM) ExecutiveLocation: Mumbai, MaharashtraReporting To: Team Leader/ManagerJob Summary:We are seeking a proactive and detail-oriented Online Reputation Management Executive to monitor, manage, and enhance our client partner brands online presence. The ideal candidate will be responsible for tracking public...

  • Head of RISK ORM

    1 week ago


    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Position Purpose Located within the RISK Function of BNP Paribas (BNPP), the role of the Head of RISK ORM is to ensure that the components of the operational risk management framework are implemented and operating effectively within ISPL, and to provide RISK ORM management and Business senior management with relevant, synthetic, transparent, exhaustive and...

  • Head of RISK ORM

    3 hours ago


    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About BNP Paribas India SolutionsEstablished in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...

  • ORM Executive

    3 days ago


    Mumbai, Maharashtra, India Speshally Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for anexperienced ORM Executiveto join our team. You will be responsible for handlingcustomer inquiries and troubleshooting technical issuesvia email and chat. The ideal candidate will have prior experience inISP, Telecom, or similar industries, with a strong ability to diagnose and resolve technical concerns while maintaining a...

  • ORM Executive

    1 week ago


    Mumbai, Maharashtra, India Insomniacs Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    At Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC for customers is what keeps us moving.Embarking on this mission,...


  • Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ORM Framework Adherence & QA - AssociateJob ID: R0407222Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM Framework Adherence & QA - AssociateLocation: Mumbai, IndiaRole DescriptionYou will be joining the ORM Framework Adherence & QA team, and...


  • Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ORM New Business Office - Mumbai Risk Centre, AssociateJob ID: R0405183Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM New Business Office - Mumbai Risk Centre, AssociateLocation: Mumbai, IndiaRole DescriptionOperational Risk Management (ORM) is a...

  • ORM Executive

    2 days ago


    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities: (Including, not restricted to)Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.Build and maintain a strategy for monitoring and managing...