ORM Executive
1 week ago
- Understand business needs and business objectives
- Monitor online content related to the brand and its products on Social Media & Web platforms (Facebook, Instagram, Twitter, YouTube, Blogs, Forums, Review Sites, Websites, etc.)
- Listening & analysing related conversations around the brand/topics tracked via ORM & Listening tools
- Identification & Response to actionable queries using Social CRM tools
- Escalations to relevant Brand/CS teams for suitable response/action
- Classification of conversation data handled, for post analysis
- Monitoring online product reviews and endorsements
- Provide alerts about online social media channels for brands and competitors
- Monitor online coverage of issues involving the brand with a crisis potential
- Helping manage crisis communications arising from brand or company activities
- Assist in building online groups, forums, communities, and social networks
- Analyse & understand online data that is relevant to brands based on sentiments, product experience, product categories, customer/user relations, & marketing activities
- Prepare & assist with daily, weekly, and monthly reports using relevant analytics platforms, tools, and datasheets
- Maintaining response TAT as per service level agreements
- Ensuring adherence to standard operating procedures
- Staying up to date with current technologies and trends in social media, tools, and related platforms
- Keeping abreast of industry news, trends, knowledge to better interpret data and improve performance
- Suggesting ways to improve the brand presence & reputation in the market
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ORM Executive
3 days ago
Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Lower Parel | PrabhadeviIdeal Candidate Profile :Strong passion for social mediaFamiliarity with various social media platforms and their featuresEntrepreneurial, and possess...
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ORM Executive
18 hours ago
Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management (ORM Executive).Work Location (work from office) : Prabhadevi | ElphinstoneIdeal Candidate Profile :· Strong passion for social media· Familiarity with various social media platforms and their features· Entrepreneurial, and...
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ORM Consultant
2 weeks ago
Mumbai, Maharashtra, India FCB Kinnect Full time ₹ 3,00,000 - ₹ 6,00,000 per yearExecutive Online Reputation ManagementLocation: Lower Parel Mumbai | Full-time | OnsiteWhy This Role Rocks Youll be the real-time voice of the brand, responding to everything from user queries to love notesand maybe even the occasional troll. With the right words and quick reflexes, you'll turn interactions into impressions and feedback into brand love.The...
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Head of RISK ORM
1 week ago
Mumbai, Maharashtra, India BNP Paribas Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearPosition Purpose Located within the RISK Function of BNP Paribas (BNPP), the role of the Head of RISK ORM is to ensure that the components of the operational risk management framework are implemented and operating effectively within ISPL, and to provide RISK ORM management and Business senior management with relevant, synthetic, transparent, exhaustive and...
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ORM Team Lead
1 week ago
Mumbai, Maharashtra, India Locobuzz Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionAt Locobuzz, we recognize the importance of meaningful customer interactions. Our platform integrates AI, Machine Learning, Big Data, and Analytics to enrich customer relationships and add value to every interaction. We serve sectors including Hospitality, Telecom, Automotive, BFSI, and Aviation, offering solutions that drive marketing...
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Head of RISK ORM
23 hours ago
Mumbai, Maharashtra, India BNP Paribas Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout BNP Paribas India SolutionsEstablished in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...
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ORM Executive
3 days ago
Mumbai, Maharashtra, India Speshally Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are looking for anexperienced ORM Executiveto join our team. You will be responsible for handlingcustomer inquiries and troubleshooting technical issuesvia email and chat. The ideal candidate will have prior experience inISP, Telecom, or similar industries, with a strong ability to diagnose and resolve technical concerns while maintaining a...
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ORM Executive
1 week ago
Mumbai, Maharashtra, India Insomniacs Full time ₹ 3,60,000 - ₹ 4,20,000 per yearAt Insomniacs, $3 Billion worth of Real estate sales, isn't the only thing that gets us excited and proud. But, the fact that some of the best minds of real estate are working 24X7 towards providing integrated Marketing & Sales solutions with Digital and Technology at its core, reducing CAC for customers is what keeps us moving.Embarking on this mission,...
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ORM Framework Adherence
2 days ago
Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per yearORM Framework Adherence & QA - AssociateJob ID: R0407222Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewIn Scope of Position based Promotions (INTERNAL only)Job Title: ORM Framework Adherence & QA - AssociateLocation: Mumbai, IndiaRole DescriptionYou will be joining the ORM Framework Adherence & QA team, and...
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ORM Executive
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra The Starter Labs Full timeUnderstand business needs and business objectivesMonitor online content related to the brand and its products on Social Media & Web platforms (Facebook, Instagram, Twitter, YouTube, Blogs, Forums, Review Sites, Websites, etc.)Listening & analysing related conversations around the brand/topics tracked via ORM & Listening toolsIdentification & Response to...