Customer Support Agent

2 weeks ago

Noida Uttar Pradesh, India Alt Source Pvt Ltd Full time

Job Role:
As a Voice Calling Sales Executive, you will be the voice of our organization, connecting with business owners and decision-makers in the hospitality sector. Your primary responsibility will be to pitch our IT product, highlight its benefits, and drive sales conversions.

Key Responsibilities:

- Make outbound calls to business owners and managers in the US/UK hospitality sector.
- Present and explain the features and benefits of our IT product effectively.
- Understand the clients’ needs and align our product offerings accordingly.
- Address queries and provide timely follow-up to ensure customer satisfaction.
- Achieve and exceed monthly sales targets and performance metrics.
- Maintain accurate records of calls and client interactions in CRM software.

Skills and Qualifications:

- A basic understanding of the hospitality industry is a plus.
- Comfortable working in a fast-paced, target-driven environment.
- Proficiency in using CRM tools and Microsoft Office Suite.
- Experience: Proven experience in telesales or customer service, preferably in international markets.( 6 months to 2 years in sales )
- Skills: Excellent verbal communication skills ((US and UK accent ) with a neutral or adaptable accent.
- Strong persuasion and negotiation abilities
- Proficiency: Skilled in using sales management software and CRM systems
- Attributes: Ability to balance persuasion with professionalism
- Education: Bachelor’s degree or equivalent
- Shifts: Rotational shifts

What We Offer:

- Competitive salary with performance-based incentives.
- Comprehensive training and support to help you succeed.
- Opportunity to work with a dynamic and growing organization.
- Career advancement opportunities based on performance.

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Work Location: In person

**Speak with the employer**
+91 9315711767

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