Customer Support Agent

4 days ago

Noida, India looper development Services privet limited Full time

**Role Definition & Requirement**

Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent.
- He/She will be responsible for making and receiving outbound/inbound calls
- Managing large amounts of inbound and outbound calls in a timely manner
- Following the provided “scripts” when handling different topics
- Will strive towards going beyond the assigned target and achieve best possible conversion rate
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything

Requirement
- Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
- Versant 6 Certified
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively Educational

**Qualification Requirement**
- Minimum Graduate in any stream

**Desired Experience**
- 2 Years of International Outbound Sales experience (US)
- Prior experience in Health Care or Mass Tort Domain Preferred

**Salary**: ₹9,785.27 - ₹70,454.14 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)
- Customer service: 5 years (preferred)
- international Sales: 3 years (preferred)
- International voice process: 5 years (preferred)
- Outbound sales: 2 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- Versant 6 (preferred)

**Speak with the employer**
+91 9219653837

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